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WyndRidge Health and Rehabilitation Center Provides Notice of Data Privacy Incident
Saturday, December 4, 2021

Crossville, Tennessee - November 26, 2021 - WyndRidge Health and Rehabilitation Center of Crossville, Tennessee ("WyndRidge") is announcing a recent a data privacy event involving information associated with certain residents. To date, WyndRidge has not received any reports of actual or attempted misuse of residents' information as a result of this incident. Nevertheless, WyndRidge is providing notice of this incident to potentially impacted individuals out of an abundance of caution.

What Happened? On September 29, 2021, WyndRidge discovered suspicious activity on certain systems in its computer network. In response, WyndRidge immediately worked to secure its environment and, with the assistance of third-party computer specialists, launched an investigation to determine the nature and scope of the activity. On October 12, 2021, the investigation determined that certain files on WyndRidge systems may have been accessed by an unknown, unauthorized third party.

WyndRidge therefore began a review of potentially impacted files and its internal systems to identify the information present at the time of the incident and to whom it relates. While there is no indication that potentially affected individuals' information was or will be misused, WyndRidge is working diligently to notify potentially impacted residents out of an abundance of caution.

What Information was Involved? Although the review and investigation are ongoing, WyndRidge determined that the type of information potentially impacted varies by individual and includes: name, address, date of birth, Social Security number, medical record number, medical history/treatment and diagnosis information, full face photographic images, and/or health insurance information, including Medicare number.

What is WyndRidge Doing? WyndRidge takes the privacy and security of information in its care very seriously. In response to this incident, WyndRidge took immediate steps to identify and address the security of its systems and to determine potentially impacted individuals. This investigation remains ongoing, and WyndRidge is conducting a thorough review to identify all individuals whose information may have been impacted by this incident. Throughout and at the conclusion of this review, WyndRidge will be providing written notice to potentially impacted individuals of this incident.

For More Information. If you believe you may have been impacted by this incident or have questions, you may contact WyndRidge by phone at 931-484-6129, by email at, by mail at 456 Wayne Avenue, Crossville, TN 38555, or visit its website at

What Potentially Affected Individuals Can Do? Individuals who believe they may be impacted by this event can contact WyndRidge directly. Additionally, we encourage potentially impacted individuals to remain vigilant against incidents of identity theft and fraud by reviewing their account statements and monitoring their Explanation of Benefits and free credit reports for suspicious activity and to detect errors. Please note that Under U.S. law, a consumer is entitled to one free credit report annually from each of the three major credit reporting bureaus, Equifax, Experian, and TransUnion. To order your free credit report, visit or call, toll-free, 1-877-322-8228. You may also directly contact the three major credit reporting bureaus listed below to request a free copy of your credit report.

Consumers have the right to place an initial or extended "fraud alert" on a credit file at no cost. An initial fraud alert is a 1-year alert that is placed on a consumer's credit file. Upon seeing a fraud alert display on a consumer's credit file, a business is required to take steps to verify the consumer's identity before extending new credit. If you are a victim of identity theft, you are entitled to an extended fraud alert, which is a fraud alert lasting seven years. Should you wish to place a fraud alert, please contact any one of the three major credit reporting bureaus listed below.

As an alternative to a fraud alert, consumers have the right to place a "credit freeze" on a credit report, which will prohibit a credit bureau from releasing information in the credit report without the consumer's express authorization. The credit freeze is designed to prevent credit, loans, and services from being approved in your name without your consent. However, you should be aware that using a credit freeze to take control over who gets access to the personal and financial information in your credit report may delay, interfere with, or prohibit the timely approval of any subsequent request or application you make regarding a new loan, credit, mortgage, or any other account involving the extension of credit. Pursuant to federal law, you cannot be charged to place or lift a credit freeze on your credit report. To request a security freeze, you will need to provide the following information:

    1. Full name (including middle initial as well as Jr., Sr., II, III, etc.);
    2. Social Security number;
    3. Date of birth;
    4. Addresses for the prior two to five years;
    5. Proof of current address, such as a current utility bill or telephone
    6. A legible photocopy of a government-issued identification card (state
       driver's license or ID card, military identification, etc.); and
    7. A copy of either the police report, investigative report, or complaint to
       a law enforcement agency concerning identity theft if you are a victim of
       identity theft.

Should you wish to place a fraud alert or credit freeze, please contact the three major credit reporting bureaus listed below:






       Equifax Fraud Alert, P.O. Box 105069 Atlanta, GA 30348-5069   
     Experian Fraud Alert, P.O. Box 9554, Allen, TX 75013   
     TransUnion Fraud Alert, P.O. Box 2000, Chester, PA 19016


       Equifax Credit Freeze, P.O. Box 105788 Atlanta, GA 30348-5788 
     Experian Credit Freeze, P.O. Box 9554, Allen, TX 75013 
     TransUnion Credit Freeze, P.O. Box 160, Woodlyn, PA 19094


You may further educate yourself regarding identity theft, fraud alerts, credit freezes, and the steps you can take to protect your personal information by contacting the consumer reporting bureaus, the Federal Trade Commission, or your state Attorney General. The Federal Trade Commission may be reached at: 600 Pennsylvania Avenue NW, Washington, DC 20580;; 1-877-ID-THEFT (1-877-438-4338); and TTY: 1-866-653-4261. The Federal Trade Commission also encourages those who discover that their information has been misused to file a complaint with them. You can obtain further information on how to file such a complaint by way of the contact information listed above. You have the right to file a police report if you ever experience identity theft or fraud. Please note that in order to file a report with law enforcement for identity theft, you will likely need to provide some proof that you have been a victim. Instances of known or suspected identity theft should also be reported to law enforcement and your state Attorney General. This notice has not been delayed by law enforcement.

Media Contact: Barbara Neely, 931-484-6129

/PRNewswire/ -- Nov. 26, 2021/

SOURCE WyndRidge Health and Rehabilitation Center

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