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Provider Health Services Provides Notice of Data Security Incident
Saturday, March 19, 2022
LAFAYETTE, La., March 11, 2022 /PRNewswire/ -- Provider Health Services, LLC ("PHS") announced today that it has taken action after becoming aware of the possibility of unauthorized disclosure of certain information occurring at Technology Management Resources ("TMR"), a vendor of PHS's bank -IBERIABANK ("IBERIA"), now First Horizon Bank. PHS is providing notice of this event to potentially impacted individuals, as well as certain regulators.
What Happened? On October 14, 2021, TMR, IBERIA's lockbox vendor, identified unusual activity with a user account in its lockbox application. It was determined that the activity was unauthorized, and the account was promptly disabled. TMR investigated the incident and reported that the unauthorized activity occurred between October 12, 2021, and October 14, 2021. According to TMR's investigation, an unauthorized party accessed bytes that were associated with certain images for lockbox payments and related documents. TMR has stated that the bytes (bits of computer data) accessed by the unauthorized party were in binary format only and as an encoded string (this means that the data was an encoded series of information stored in the form of ones and zeros). Technical manipulation of the bytes would be required to convert them into images. IBERIA is unaware if actual images were viewed by the unauthorized party during the period of unauthorized access. TMR has advised that it is likely that these bytes were obtained by the unauthorized party based upon traffic to the IP address. TMR's investigation has not revealed any evidence to confirm that unauthorized party converted the bytes into images, although this could have been possible. IBERIA provided notice of this event to PHS on January 7, 2022, and further confirmed the name and associated information for impacted parties associated with PHS on February 9, 2022
What Information Was Involved? The investigation determined that the impacted files contained certain patient names, date of birth, Social Security number, driver's license and/or state identification card number, financial account information, date of service, provider name, medical record number, patient number, medical information, diagnostic/treatment information, surgical information, medications, and health insurance information.
What They Are Doing: PHS mailed letters to potentially affected individuals for whom it has addresses. PHS takes the protection and proper use of personal information provided to it very seriously. As part of its ongoing commitment to information privacy and the security of information, PHS is notifying impacted parties of this incident. Although PHS is not aware of any misuse of patient information as a result of this incident, out of an abundance of caution, PHS is offering impacted parties complimentary credit monitoring and identity theft protection through TransUnion. Enrollment instructions are contained within letters mailed to potentially affected individuals.
What Potentially Affected Individuals Can Do: PHS encourages impacted individuals to remain vigilant against incidents of identity theft and fraud. PHS also encourages impacted individuals to monitor free credit reports and Explanation of Benefits forms for suspicious activity and to detect errors over the next 12 to 24 months.
For More Information: Please review PHS's website at https://providerhealthservices.com/.
Media Contact: Paul McGurkin, 267-930-4788
SOURCE Provider Health Services, LLC
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