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Exoprise Launches Industry's First 'Network Digital Experience Monitoring Solution' to Predict Slow Response Time with Collaboration & VoIP Apps
Thursday, May 26, 2022
Cutting-edge technology delivers complete visibility and high-quality experience with collaboration, streaming, and Voice over Internet Protocol (VoIP) applications from anywhere
WALTHAM, Mass., May 18, 2022 /PRNewswire/ -- Exoprise, a leading provider of Digital Experience Monitoring (DEM) solutions, today announced the latest release of its Service Watch Desktop (SWD) platform that enables IT teams to successfully identify problems and predict performance degradation with enterprise collaboration apps such as Microsoft Teams, Zoom, WebEx, and Google Meet regardless of where employees work.
In the era of the modern Internet and Covid, there is a high demand for uninterrupted audio/video collaboration services. Enterprises have complex network topologies further complicated by hybrid requirements, so when problems occur with SaaS, UCaaS, VoIP, audio, video, etc. -- there are visibility gaps in addressing them. Exoprise closes those gaps with a 'Better Together' synthetics and RUM solution so IT teams can predict emerging problems with poor audio-video quality and help understand why they are happening. Through a combined integrated analysis approach, businesses can significantly reduce MTTR and overall troubleshooting time.
"Companies have come to rely on collaboration platforms such as Teams and Zoom. A positive digital experience with these services increases end-user productivity and efficiency for everyone," said Exoprise CEO Jason Lieblich. "However, in a rapidly changing complex environment, IT operations teams need to be able to quickly diagnose whether VoIP problems are occurring with the application, client, network infrastructure, or device layer. At Exoprise, we believe that the answer to achieving complete visibility and a great digital experience lies in our deep streaming and connected network tracing -- which comes with our new intelligent and context-sensitive Service Watch Desktop RUM solution. "
Highlights of the new release include:
1. UDP Tracing Metrics and Collaboration Performance Telemetry - The
cornerstone feature of this release is the connection-less network
telemetry collection in Exoprise Service Watch Desktop. Monitor low-level
UDP connections and dependencies from endpoint devices when users engage
with streaming and collaboration apps in any network. Track availability
and performance of network applications down to the Wi-Fi, gateway, and
ISP level.
2. Proactively Detect Jitter, Packet Loss, Latency for Audio/Video
Conversations - Businesses utilizing virtual communications such as live
video conferencing, broadcast, or multitask network transmission will
benefit from proactive telemetry. In its latest version, Service Watch
Desktop captures and analyzes end-to-end latency, jitter, response time,
and QoE for network applications that utilize UDP streaming protocols
such as Zoom, WebEx, and Teams.
3. Hop-by-hop Diagnosis for Streaming Apps (Only We Can!) - As networks get
more complex, support teams find it challenging to pinpoint network
issues and optimize routing. Service Watch Desktop solution visualizes
hop-by-hop packet flow from any endpoint, whether based in home or a
corporate LAN.
4. Predict Streaming and Networking Issues Before They Happen - Digital
experience is becoming business-critical for everyone. Exoprise Service
Watch Desktop gathers network and application telemetry data from a
variety of sources. On top of that, the platform applies its
observability, monitoring, and crowd-sourced collective intelligence to
predict user experience problems before they occur and alert network
teams accordingly.
5. Stronger 'Better Together' Value with Synthetics and RUM - By reorienting
Service Watch Desktop for today's hybrid workforce, Exoprise is the only
vendor in the space that combines synthetic transactions with real user
monitoring capabilities. Data correlation from both techniques helps IT
pinpoint and resolve VoIP and streaming service issues rapidly and
accurately across any domain.
Read more in the latest Exoprise whitepaper about the combination of Real User Monitoring and Synthetics to ensure the best digital employee experience for Microsoft Teams, Zoom, WebEx and other VoIP apps: Better Together: Combine Real User Monitoring with Synthetics
Additional Resources
-- Request a Demo
-- Digital Experience Monitoring for Apps, Endpoints, and Networks
-- Exoprise Service Watch Browser
-- Exoprise Service Watch Desktop
-- Microsoft Teams Observability
-- Monitor ALL of Microsoft 365
-- Follow Exoprise on Twitter
-- Start a Free Trial
About Exoprise
Exoprise enables IT teams to effectively deploy and manage its monitoring solution and mission-critical, cloud-based applications and services. CloudReady provides real-time performance visibility from behind the firewall to the cloud and back with synthetic monitoring. Service Watch provides location-independent end-user experience insights for SaaS and third-party web applications with real user monitoring. By leveraging proactive network path diagnostics, real user experience metrics, actual app usage data, and crowd-sourcing data analytics, organizations now have visibility, speed, and agility to assure the best cloud service performance easily. Visit Exoprise at www.exoprise.com, on Twitter @exoprise, and LinkedIn.
Media Contact
Sid Kumar
Director of Product Marketing at Exoprise
+1 781.209.5653
info@exoprise.com
View original content to download multimedia:https://www.prnewswire.com/news-releases/exoprise-launches-industrys-first-network-digital-experience-monitoring-solution-to-predict-slow-response-time-with-collaboration--voip-apps-301549588.html
SOURCE Exoprise
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