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Exoprise Customers Achieve Significant ROI With SaaS and Digital Experience Monitoring
Tuesday, September 20, 2022
Exoprise end-user experience management solutions for Microsoft 365, SaaS, and collaboration apps deliver cost savings, increased productivity, and elevated employee experience in times of growing hybrid/mobile work.
WALTHAM, Mass., Sept. 7, 2022 /PRNewswire/ -- Exoprise, a leader in Digital Experience Monitoring (DEM) solutions, announced that its customers continue to realize significant Return on Investment (ROI) with Exoprise solutions and achieve positive ROI within six months of implementation. Troubleshooting remote worker issues using traditional tools creates visibility challenges, severely impacting business continuity and productivity.
According to the latest Forrester future of work survey, 20% of employees contact the service desk support team weekly, and 10% contact them daily - far too often to remain consistently productive. In current economic conditions, companies have the potential to save thousands to millions in IT costs using features and capabilities offered by Exoprise DEM solutions.
As one of the Exoprise customers, a global CRM head at a financial services company, told us, "Upon returning from a weekend, our employees could not access their Salesforce app in the morning. As a result, IT and several other teams spent at least half a day trying to find the root cause, which cost the company about $500K. With Exoprise synthetics, we would have immediately narrowed the problem to a change made by the network team and saved a huge loss to the company."
Exoprise customers achieve superior ROI with their DEM investment by:
-- Recovering Service Level Agreement (SLA) credit - IT teams receive
Service Level Agreement (SLA) violation credits when Microsoft 365 has
downtime. For example, Microsoft services such as Azure, Teams,
OneDrive, etc. may not be available due to an outage or technical issue.
Service availability less than the SLA of 99.9% requires Microsoft to
reward credits to the customer. Exoprise provides actionable
availability reports that act as evidence of true downtime, outage
length, events, errors, and corresponding service health. Customers
quickly verify and claim their credits to recoup the cost of the
Exoprise system.
-- Saving Costs on Device Refresh and Upgrades - IT departments often need
to upgrade their infrastructure with new hardware or software, so
employees remain productive and job satisfaction remains high. However,
with a shrinking economy and flat expense budget, businesses struggle to
keep up with that mandate. Utilizing Exoprise Service Watch Real User
Monitoring (RUM), operation teams are driving upgrade decisions based on
hard network and device telemetry data, segmenting different user
groups, and auditing remote endpoint devices. The result is an optimized
device refresh schedule and cost-effective companywide upgrades.
Another Exoprise user, a Microsoft Teams administrator at a manufacturing services company, "We had frequent complaints from users about poor Teams meetings/calls. Initially, we would upgrade the hardware to the latest to fix the problem and spend thousands doing that, but the problems persisted. So, when we started using Service Watch<s>,</s> we could see exactly where the problem was for each user - and avoid upgrading when the problems were due to corporate network or weak Wi-Fi access points."
-- Preventing Network Upgrade Surprises and Downtime - Future proofing the
business means frequent network optimization. Enterprises rely on
mission-critical services such as Microsoft 365, Salesforce, AWS, and
SAP. Delivering these services via ISPs, MPLS, SDWAN, and VPN providers
becomes susceptible to performance fluctuations. Exoprise provides
end-to-end baseline views of the network for mission-critical
applications before, during, and after any network transformation takes
place. As a result, network administrators can ensure that the end-user
experience is improved and access is more reliable.
-- Delivering Better Digital Experiences Anywhere and reducing MTTR - The
Modern Workplace demands remote flexibility along with the freedom to
work anywhere. ITOps teams require end-to-end visibility into apps, the
network, and system performance for these Digital Nomads, and the
Exoprise platform delivers. Once deployed, Exoprise helps customers
safely transition to a hybrid work model. Proactive synthetics provide
early outage detection while crowdsourced analytics reduce the
troubleshooting time in half.
-- Improving Productivity with Less Dropped Calls for Teams, Zoom, and
Webex - Today, knowledge workers collaborate using Unified Communication
(UC), VoIP, and streaming applications such as Microsoft Teams, Zoom,
and WebEx. Customers use Exoprise to proactively test and tune their
networks for the collaboration platforms and offer complete coverage
with Service Watch RUM. As a result, there is a significant ROI in
reduced dropped calls and smoother call quality.
"Due to Covid, our IT model has shifted from primarily supporting call center operations to supporting a significantly larger virtual environment. That was when we became interested in better measuring digital experiences from the end user's perspective. Synthetic sensors in our central data centers collect performance data on Microsoft 365, but we wanted an even more complete picture. Together with a real user monitoring on-demand solution, we can better understand the issues of our users at any geographic location," said Kevin Santos, Senior Director of IT, Network Operation Center, BCD Travel.
"Exoprise has always been at the forefront of supporting our customers with innovative digital solutions and addressing hybrid workforce challenges with a complete view into the end-user experience," said Exoprise CEO Jason Lieblich. "Our Service Watch product rapidly isolates call quality problems with VoIP and streaming apps such as Microsoft Teams, WebEx, and Zoom in real-time and ensures smooth collaboration from anywhere. In addition, our technical ability to deliver synthetics and real-user behavior insights in one platform differentiates us in the market."
Read more about the combination of RUM and synthetics in our latest whitepaper and ensure the best digital employee experience for streaming, collaboration, and VoIP apps such as Microsoft Teams, Zoom, WebEx, and GoToMeeting. Better Together: Combine Real User Monitoring with Synthetics
Additional Resources
-- Request a Demo
-- Digital Experience Monitoring for Apps, Endpoints, and Networks
-- Exoprise Service Watch Browser
-- Exoprise Service Watch Desktop
-- Monitor ALL of Microsoft 365
-- Follow Exoprise on Twitter
-- Start a Free Trial
Exoprise enables IT teams to effectively deploy and manage its monitoring solution and mission-critical, cloud-based applications and services. CloudReady provides real-time performance visibility from behind the firewall to the cloud and back with synthetic monitoring. Service Watch provides location-independent end-user experience insights for SaaS and third-party web applications with real user monitoring. By leveraging proactive network path diagnostics, real user experience metrics, actual app usage data, and crowd-sourcing data analytics, organizations now have visibility, speed, and agility to easily assure the best cloud service performance. Visit Exoprise at www.exoprise.com, on Twitter @exoprise, and on LinkedIn.
Media Contact
Sid Kumar
Director of Product Marketing at Exoprise
+1 781.209.5653
info@exoprise.com
View original content to download multimedia:https://www.prnewswire.com/news-releases/exoprise-customers-achieve-significant-roi-with-saas-and-digital-experience-monitoring-301619493.html
SOURCE Exoprise
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