Genesys ranked highest in growth and innovation in 2022 Frost & Sullivan report
Saturday, December 3, 2022
Cloud customer experience orchestration leader receives highest ranking in annual report for strength in AI and digital advancements
SAN FRANCISCO, Nov. 29, 2022 /PRNewswire/ -- Genesys®, a global cloud leader in customer experience orchestration, was named a leader by Frost & Sullivan in the annual Frost Radar(TM): North American Enterprise Cloud Contact Center Market 2022 report. Genesys ranked highest in innovation and growth for its artificial intelligence (AI) and digital capabilities to improve both customer (CX) and employee experiences (EX).
Genesys attributes its leadership to the strength of its flagship Contact Center as a Service solution, the Genesys Cloud CX(TM) platform, enabling more than 4,000 organizations worldwide to orchestrate differentiated experiences through digital, AI and workforce engagement management capabilities.
The Frost & Sullivan report analyzes top industry players for their growth, innovation, roadmap, go-to-market strategies and investment in key trend areas. According to Frost, Genesys "continues to employ AI to improve CX and EX, adding to its already robust AI-powered capabilities. For instance, in 2022, the company added Smart Advisor for agent assistance, increased its knowledge management capabilities, and made advancements in AI-powered forecasting, employee engagement, and predictive engagement with customers."
"In our complex business environment, organizations must drive continual customer value to foster loyalty and repeat business," said ML Maco, executive vice president of global sales and field operations at Genesys. "Recognition by Frost & Sullivan underscores our mission to help customers orchestrate experiences that make people feel seen, heard and understood, and the effectiveness of our digital and AI innovations in making that possible. This is the path toward deepening customer and employee relationships today -- and ultimately long-term business success."
"Organizations are more steadily migrating to the cloud so they can rapidly innovate and deliver the service their customers expect," said Nancy Jamison, industry director in ICT at Frost & Sullivan. "Execution in evolving cloud-based customer care and advanced AI technologies to deliver great experiences were key components in Genesys leadership position in the enterprise-class segment."
In addition to its growth and innovation, Frost & Sullivan recognized Genesys for several key accomplishments, including:
-- Genesys continues to prioritize innovation. The company's annual R&D
spend exceeded $300 million in FY 2022 and is one of the largest
investments in CX across the market.
-- Genesys is increasing its developer community with more than 3,700
active developers and a 37% YoY growth. Notably, internal developers use
the same APIs as the developer community to drive innovation.
-- Maintaining innovation, easy migration programs, competitive
go-to-market strategies, and licensing all contribute to Genesys strong
growth.
Read a complimentary copy of the Frost Radar:(TM) North American Enterprise Cloud Contact Center Market 2022 here.
Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service® our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.
©2022 Genesys. All rights reserved. Genesys, the Genesys logo, Genesys Cloud CX, and Experience as a Service are trademarks, service marks and/or registered trademarks of Genesys. All other company names and logos may be registered trademarks or trademarks of their respective companies.
Media Contacts:
Lauren Thompson
External Communications Specialist
lauren.thompson@genesys.com
+1 505.633.5917
Nectar Communications
genesys@nectarpr.com
+1 415.399.0181
View original content to download multimedia:https://www.prnewswire.com/news-releases/genesys-ranked-highest-in-growth-and-innovation-in-2022-frost--sullivan-report-301688583.html
SOURCE Genesys
|
|
|
|
|
 |
Asetek - Mandatory Notification of Trade | Jan 22, 2026
|
|
BC.GAME to Host "Stay Untamed" Night During Abu Dhabi's Packed Web3 Summit Week | Jan 22, 2026
|
|
Tomorrowland Brings the Magic to Shanghai for a Spectacular First Indoor Edition in China | Jan 22, 2026
|
|
Rent Manager Earned Best Real Estate Software Product Award and Multiple Review Badges from G2 Platform | Jan 22, 2026
|
|
Auburn University's Applied Research Institute Expands Advanced Manufacturing Capabilities with CF3D Enterprise Cell | Jan 22, 2026
|
|
California Divorce Mediation Center Unveils Modern Website Redesign | Jan 22, 2026
|
|
AMPERA ANNOUNCES LOCATION FOR GLOBAL HEADQUARTERS | Jan 22, 2026
|
|
Culture and tourism sectors thrive in Xiamen | Jan 22, 2026
|
|
Gemmy Alerts Customers: Fake Websites Target Holiday Decorators | Jan 22, 2026
|
|
AMPLIFY Named Finalist in Three Categories at the 2026 Golden Gavel Awards | Jan 22, 2026
|
|
|
