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EXPEDIA GROUP SHOWS B2B GROWTH: ANNOUNCES NEW PARTNERSHIPS AND TECH FEATURES
Wednesday, May 17, 2023
New and Expanded Partnerships With Mastercard and SoFi
New Tech Features With Travel OS, Guest Experience Score and Optimized Distribution
New Air Member Only Deals for One Key Loyalty Program
SEATTLE, May 9, 2023 /PRNewswire/ -- Following a strong quarter for Expedia Group's B2B segment where it delivered 55% in revenue growth compared to 2022, the Company announced new partnerships and tech features aimed at expanding its already vast partner network. Expedia Group's White Label Template and API solutions power travel for more than 400 million loyalty members of some of the biggest financial services companies, airlines and hoteliers worldwide. The announcements came as hundreds of leading travel players met at Expedia Group's EXPLORE 23: Connect conference, held for the first time at its Seattle campus.
"Our growth in B2B is largely due to the pace at which our tech has been adopted by businesses of all sizes who want to either break into travel or expand their current travel offerings. The demand for this business continues to be strong as evidenced by our new partnerships with Mastercard, SoFi, and some of our biggest hotel partners," said Peter Kern, Vice Chairman and CEO, Expedia Group. "The work we've done in building a widespread B2B network that provides travel to millions around the world through leading names in banking, travel and more, will grow as we continue to establish our tech as the primary operating system for the travel industry."
Expedia Group's exciting new and expanded partnerships include:
Mastercard: "Travel with Rewards"
-- Expedia Group's template technology and Mastercard's digital redemption
capability will now power a complete loyalty points redemption program
for participating issuers that allows cardholders to redeem credit card
loyalty points for travel bookings. Cardholders will access Expedia's
high-quality global supply, including more than 700,000 properties, 500
airlines, 100+ car rental companies and thousands of activities around
the world.
SoFi: "SoFi Travel"
-- Expedia Group's template technology powers SoFi Travel, which will soon
allow SoFi members to book flights, hotels, cars, packages, activities
and vacation rentals through SoFi. In addition to quality supply and
customer service, the collaboration enables SoFi to benefit from Expedia
Group's vast amount of data and technology, and to take advantage of new
features and functionality updates that are integrated automatically.
"Over the last decade, our B2B segment has grown phenomenally as we power online and offline travel programs. We combine the technology assets that power our own travel brands, with our deep B2B expertise, all backed by the strength of our artificial intelligence and machine learning, so our solutions get smarter every day. We enable businesses of all sizes to succeed in the world of travel, and in an industry that is nearly $2 trillion, there is plenty of room to grow," added Ariane Gorin, President Expedia for Business, Expedia Group.
Confirming its commitment to help more companies succeed in the world of travel, Expedia Group announced the following news at EXPLORE today:
-- Travel OS: Building on Expedia Group's ambition to externalize its tech
in the form of microservices to help any kind of travel company use its
tech to enhance their business, the Company shared exciting developments
in the form of its travel operating system: Travel OS. Today, the
Company announced that its first microservice offered through Travel OS,
its fraud capability, has now reached commercial status and its
best-in-class service tech and revenue management API are now in
beta-testing with partners.
-- Guest Experience Score: After a year of success working with hotel
partners to create a guest experience score that shows which hotels give
great traveler experience, Expedia Group announced today that this score
will be made available to travelers in the second half of 2023. Hotel
partners can view their Guest Experience Score by logging into Expedia
Group Partner Central.
-- Optimized Distribution: In two years, Expedia Group has tripled the
number of participating chains using Optimized Distribution, an
innovative product that provides hotel partners with greater control of
their wholesale businesses. Today the Company announced that new
rate-management capabilities will be released later this year, allowing
for more flexibility for a wider array of partners to leverage.
-- One Key - Member Only Deals for flights: In addition to the Member Only
Deals for hotels, cruises and activity partners, One Key will now extend
these offerings to air partners, helping them increase visibility to One
Key members. Member Only Deals for flights will first be available in
the U.S. for One Key members. One Key, Expedia Group's first ever fully
unified loyalty program, will launch on July 6, 2023, in the United
States, and additional markets will follow in 2024.
-- Travel Agent Affiliate Program (TAAP): TAAP powers more than 35,000
travel agencies across more than 30 countries with its booking platform
built specifically for their unique needs. Expedia Group continues to
invest in TAAP and has launched several new capabilities including,
enhanced payment options giving travel advisors more flexibility and
improved servicing with Live Agent chat to help travel advisors get
answers to their questions faster. The Company is seeing strong usage
with 32% of all agent interactions in the U.S. in Q1 2023 serviced
through Live Agent chat. A reimagined booking experience which will make
it easier for travel advisors to serve their clients will be rolled out
in the U.S. this year with the global launch to follow later in 2023.
About Expedia Group
Expedia Group, Inc. companies power travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Our organization is made up of three pillars: Expedia Product & Technology, focused on the group's product and technical strategy and offerings; Expedia Brands, housing all our consumer brands; and Expedia for Business, consisting of business-to-business solutions and relationships throughout the travel ecosystem. The Expedia Group family of brands includes the following: Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group(TM) Media Solutions, CarRentals.com(TM) and Expedia Cruises(TM).
For more information, visit www.expediagroup.com. Follow us on Twitter @expediagroup and check out our LinkedIn www.linkedin.com/company/expedia.???
© 2023 Expedia, Inc., an Expedia Group company. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50?
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SOURCE Expedia Group
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