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ConvergeOne Selects ISI as Preferred CDR Reporting & Analytics Service Provider
Friday, July 14, 2023
Premier IP-enabled, solutions-led, customer experience company ConvergeOne announces ISI as its preferred CDR reporting and cost allocation service provider for Cloud Experience (C1CX) customers.
BLOOMINGTON, Minn., July 6, 2023 /PRNewswire-PRWeb/ -- ConvergeOne, the premier IP-enabled, solutions-led, customer experience company, announced today that it has selected ISI Telemanagement Solutions, LLC (ISI) as its preferred CDR Reporting and Cost Allocation Service Provider. This decision was made to provide ConvergeOne Cloud Experience (C1CX) customers with a better operational reporting and cost analytics experience, powered by Infortel Select.
ISI is a leading SaaS provider of CDR Reporting and Analytics that help organizations control costs, stay compliant with call data governance, and improve employee productivity. Its Infortel Select software provides real-time and historical reporting, dashboards, and analytics used for billing, historical call data search, and caller experience metrics for inbound, outbound, and internal calls.
ConvergeOne provides custom IT solutions and services for clients across a range of industries, from healthcare to financial services and government. Its C1CX platform as a service model delivers a hybrid multi-cloud service powered by leading UCaaS/CCaaS vendors and ConvergeOne intellectual property, enabling organizations to deliver exceptional customer experiences.
"We are excited to partner with ISI to offer our C1CX customers an improved reporting and cost analytics experience," said Bret Lathrop, Senior Director, C1CX, ConvergeOne. "With ISI's Infortel Select, our customers will have access to real-time and historical reporting, dashboards, and analytics to help them improve business performance."
"We are thrilled to be selected as ConvergeOne's preferred CDR Reporting and Cost Analytics Service Provider," said Chris Welch, Vice President, Sales, ISI. "Our partnership with ConvergeOne will help us deliver better reporting and analytics capabilities to organizations across industries, enabling them to make data-driven decisions and optimize their C1CX user experience."
About ConvergeOne
ConvergeOne is the premier IP-enabled, solutions-led, customer experience company. We create value for customers by developing transformative solutions that connect people with purpose. Over 10,000 enterprise and mid-market customers trust ConvergeOne to achieve their business outcomes with collaboration, security and enterprise networking solutions. Our 2021 NPS of 80, placing us in the World Class category for the fourth consecutive year, is a testament to our ability to provide customers with the highest level of customer satisfaction, responsiveness and deep domain expertise. ConvergeOne has partnerships with key global industry partners, delivering solutions with a total lifecycle approach. ConvergeOne holds more than 5,600 technical certifications across thousands of engineers throughout North America, including three Customer Success Centers. More information is available at convergeone.com.
About ISI Telemanagement Solutions, LLC
ISI Telemanagement Solutions, LLC (ISI) is a leading SaaS Provider for CDR Reporting and Analytics supporting medium and large enterprises. Its cloud solution, Infortel Select, supports Cisco, Avaya, and many other legacy on-prem PBXs as well as cloud-hosted calling platforms such as Webex Calling and Microsoft Teams. ISI processes over 100s of millions call records per day and has been doing so for over 30+ years. Learn more at isi-info.com
Pull Quote
"With ISI's Infortel Select, our customers will have access to real-time and historical reporting, dashboards, and analytics to help them improve business performance." - Bret Lathrop, Senior Director, C1CX, ConvergeOne
Media Contact
Kevin Wheatley, Content Manager, ISI Telemanagement Solutions, LLC, 1 8477065026, kwheatley@isi-info.com, www.isi-info-com
Doreen Zipay, Senior Director, Corporate Marketing, ConvergeOne, dzipay@convergeone.com, https://www.convergeone.com/
SOURCE ISI Telemanagement Solutions, LLC
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