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Notification of Data Security Incident
Tuesday, December 3, 2024
[Northbrook, IL] - Citadel of Northbrook learned that its electronic health records ("EHR") platform provider, PointClickCare, experienced a data security incident that impacted a limited amount of Citadel of Northbrook patient information.
On September 26, 2024, Citadel of Northbrook learned that PointClickCare experienced a data security incident that impacted a limited amount of Citadel of Northbrook patient information. According to PointClickCare, on July 20, 2024, PointClickCare discovered a security incident related to its EHR platform and commenced an investigation. PointClickCare further reported that its investigation determined that an unauthorized actor utilized certain compromised end-user credentials to access, view, and acquire a limited amount of patient information maintained within the EHR platform, including information pertaining to certain Citadel of Northbrook's patients. The information varied by patient but may have included patient names, dates of birth, Social Security numbers, Medicare/Medicaid identification numbers, treatment and diagnosis information, admission dates, discharge dates, prescription information, and/or health insurance policy numbers.
Since learning of this incident, Citadel of Northbrook worked diligently to ascertain the extent and nature of PointClickCare's security incident, and to provide protections to those potentially impacted. In response to the incident, PointClickCare reported that it deactivated the compromised end-user credentials, forced a password change, and implemented additional security measures for password complexity. Citadel of Northbrook also enhanced security measures as a precaution. Additionally, Citadel of Northbrook is mailing letters to individuals for whom it has address information.
Citadel of Northbrook has established a toll-free call center to answer questions about the incident, provide access to complimentary credit monitoring services, and address related concerns. The call center is available between the hours of 8 AM and 8 PM Eastern Time and can be reached at 1-833-844-6335.
CONTACT: +1 610-567-0700
/PRNewswire/ -- Nov. 25, 2024/
SOURCE Citadel of Northbrook
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