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CAIRE Inc. Provides Notice of Data Security Incident
Wednesday, March 13, 2024
Ball Ground, Georgia - March 5, 2024 - CAIRE Inc. ("CAIRE") is providing notice of an incident that may affect the security of certain individuals' information. CAIRE is providing notice of the incident so potentially affected individuals may take steps to better protect their information from possible misuse, should they feel it appropriate to do so.
On February 11, 2023, CAIRE discovered suspicious activity impacting the operability of certain systems. CAIRE quickly launched an investigation to determine the nature and scope of the activity, working with industry-leading computer forensics specialists to determine what happened and what information was potentially affected. The investigation identified a limited number of files and folders as potentially accessed or taken by an unknown actor. CAIRE commenced a thorough review to determine whether sensitive information was present in the impacted files and folders. On July 21, 2023, it was determined that certain individuals' information was present in the files and folders that were potentially accessed or taken. CAIRE then commenced an advanced address lookup service in order to identify the most recent contact information for potentially affected individuals.
The personal information potentially affected varies by individual and may include: Passport number, driver's license or state identification card number, treatment diagnosis information, Social Security number, routing number, bank account number, credit card/debit card number, card expiration date, security code/PIN, health insurance information, Medicare number, username and password, and financial documents with account information. To date, CAIRE has not received any reports of actual or attempted misuse of anyone's information.
CAIRE takes this incident and the security of personal information in its care seriously. Upon learning of this incident, CAIRE moved quickly to investigate and respond to the incident, assess the security of relevant systems, and reset relevant account passwords. CAIRE also reviewed the contents of the impacted systems to determine whether they contained personal information, reviewed internal systems to identify contact information for purposes of providing notice to potentially affected individuals, and is notifying potentially affected individuals. As part of CAIRE's ongoing commitment to the security of information, it is also reviewing existing policies and procedures to reduce the likelihood of a similar future incident. CAIRE is also notifying relevant state regulators, as required. Finally, CAIRE reported this incident to law enforcement and will participate with any criminal investigation into this matter.
Individuals can find additional information on how they can help protect their information from possible misuse on CAIRE's website at https://www.caireinc.com/. As a precautionary measure, CAIRE encourages potentially affected individuals to remain vigilant against incidents of identity theft and fraud by reviewing their account statements and monitoring their free credit reports for suspicious activity and to detect errors. Individuals can also obtain a free credit report annually from each of the three major credit reporting bureaus by visiting directly at: Equifax, P.O. Box 105069, Atlanta, GA, 30348, 1-800-685-1111, www.equifax.com; Experian, P.O. Box 2002, Allen, TX 75013, 888-397-3742, www.experian.com; TransUnion, P.O. Box 2000, Chester, PA 19016, 800-680-7289, www.transunion.com. Potentially impacted individuals may also find information regarding identity theft, fraud alerts, credit freezes and the steps they may take to protect their information by contacting the credit bureaus, the Federal Trade Commission, or their state Attorney General. The Federal Trade Commission can be reached at: 600 Pennsylvania Avenue NW, Washington, DC 20580; www.identitytheft.gov; 1-877-ID-THEFT (1-877-438-4338); and TTY: 1-866-653-4261. Instances of known or suspected identity theft should also be reported to law enforcement or the individual's state Attorney General.
CAIRE established a dedicated, toll-free call center for individuals to contact with questions or concerns. If you have questions regarding this incident, please contact the dedicated assistance line at 1-833-919-9060 (toll free), Monday through Friday, from 8:00 a.m. - 8:00 p.m. Eastern Time (excluding U.S. holidays).
CAIRE is committed to safeguarding information and will continue its ongoing efforts to enhance the protections in place to secure the information in its care.
CONTACT: Yoon Shin; 917-239-6795
/PRNewswire -- March 5, 2024/
SOURCE CAIRE Inc.
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