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Northeast Rehabilitation Hospital Network Provides Notice of Privacy Incident
Tuesday, January 14, 2025
Salem, New Hampshire, January 6, 2025 - Northeast Rehabilitation Hospital Network ("NRHN") is announcing a recent event that may impact the security of information related to certain current or former NRHN patients. Although NRHN presently has no evidence that any such information has been used to commit identity theft or fraud, NRHN is providing information about the incident, steps taken since discovering the incident, and resources available to individuals to help protect their information from possible misuse, should they feel it is appropriate to do so.
What Happened? On or around May 22, 2024, NRHN became aware of suspicious activity affecting certain systems within its network. NRHN immediately launched an investigation to confirm the full nature and scope of the activity. The investigation determined there was unauthorized access to NRHN's network between May 13, 2024, and May 22, 2024, and that certain files and folders within the network were or may have been taken without authorization during that time. NRHN's investigation to determine the information that may have been present in the potentially affected files is ongoing. NRHN will notify affected individuals identified through the review process and for whom it has address information via letter with additional information and is also posting this notice on its website.
What Information Was Affected? The information potentially affected may include a combination of certain individuals' names, contact information, Social Security numbers, patient identification numbers, medical record numbers, medical information, treatment information, diagnosis information, health insurance information, driver's license/stated identification numbers, and dates of birth.
What NRHN is Doing. NRHN takes this incident and the security of information in their care very seriously. Upon becoming aware of this incident, NRHN promptly commenced an investigation to confirm the nature and scope of this incident. This investigation and response included confirming the security of our systems, reviewing the contents of relevant data for sensitive information, and investigating to determine the information that may be involved. NRHN also notified federal law enforcement. As part of NRHN's ongoing commitment to the privacy of information in their care, NRHN is reviewing its policies, procedures and processes to reduce the likelihood of a similar future event. NRHN will also notify applicable regulatory authorities where necessary.
For More Information. If you have additional questions or concerns, please call our toll-free dedicated assistance line at 833-9314246. This toll-free line is available Monday - Friday from 9:00 am ET and 9:00pm ET (excluding major US holidays). Additionally, you may write to NRHN by mail at 70 Butler Street, Salem, NH 03079.
What You Can Do. NRHN encourages all potentially impacted individuals to remain vigilant by reviewing account statements, monitoring free credit reports and Explanation of Benefits for suspicious activity, and to detect errors. Under U.S. law, a consumer is entitled to one free credit report annually from each of the three major credit reporting bureaus, Equifax, Experian, and TransUnion. To order your free credit report, visit www.annualcreditreport.com or call, toll-free, 1-877-322-8228. You may also directly contact the three major credit reporting bureaus listed below to request a free copy of your credit report.
Consumers have the right to place an initial or extended "fraud alert" on a credit file at no cost. An initial fraud alert is a one-year alert that is placed on a consumer's credit file. Upon seeing a fraud alert display on a consumer's credit file, a business is required to take steps to verify the consumer's identity before extending new credit. If you are a victim of identity theft, you are entitled to an extended fraud alert, which is a fraud alert lasting seven years. Should you wish to place a fraud alert, please contact any one of the three major credit reporting bureaus listed below.
As an alternative to a fraud alert, consumers have the right to place a "credit freeze" on a credit report, which will prohibit a credit bureau from releasing information in the credit report without the consumer's express authorization. The credit freeze is designed to prevent credit, loans, and services from being approved in your name without your consent. However, you should be aware that using a credit freeze to take control over who gets access to the personal and financial information in your credit report may delay, interfere with, or prohibit the timely approval of any subsequent request or application you make regarding a new loan, credit, mortgage, or any other account involving the extension of credit. Pursuant to federal law, you cannot be charged to place or lift a credit freeze on your credit report. To request a security freeze, you will need to provide the following information:
1. Full name (including middle initial as well as Jr., Sr., II, III, etc.);
2. Social Security number;
3. Date of birth;
4. Addresses for the prior two to five years;
5. Proof of current address, such as a current utility bill or telephone
bill;
6. A legible photocopy of a government-issued identification card (state
driver's license or ID card, etc.); and
7. A copy of either the police report, investigative report, or complaint to
a law enforcement agency concerning identity theft if you are a victim of
identity theft.
Should you wish to place a fraud alert or credit freeze, please contact the three major credit reporting bureaus listed below:
Equifax Experian
TransUnion
https://www.equifax.com/personal/credit-report-services/ https://www.experian.com/ https://www.transunion.com/
help/ credit-help
1-888-298-0045
1-888-397-3742
1-800-916-8800
Equifax Fraud Alert, P.O. Box Experian Fraud Alert, P.O. TransUnion Fraud Alert, P.O.
Box Box
105069 Atlanta, GA 30348-5069 9554, Allen, TX 75013 2000, Chester, PA 19016
Equifax Credit Freeze, P.O. Box Experian Credit Freeze, TransUnion Credit Freeze, P.O.
P.O. Box Box
105788 Atlanta, GA 30348-5788 9554, Allen, TX 75013 160, Woodlyn, PA 19094
Additional Information
Consumers may further educate themselves regarding identity theft, fraud alerts, credit freezes, and the steps they can take to protect your personal information by contacting the consumer reporting bureaus, the Federal Trade Commission, or their state attorney general. The Federal Trade Commission may be reached at: 600 Pennsylvania Avenue NW, Washington, D.C. 20580; www.identitytheft.gov; 1-877-ID-THEFT (1-877-438-4338); and TTY: 1-866-653-4261. The Federal Trade Commission also encourages those who discover that their information has been misused to file a complaint with them. Consumers can obtain further information on how to file such a complaint by way of the contact information listed above. Consumers have the right to file a police report if they ever experience identity theft or fraud. Please note that in order to file a report with law enforcement for identity theft, consumers will likely need to provide some proof that they have been a victim. Instances of known or suspected identity theft should also be reported to law enforcement and state attorney general. This notice has not been delayed by law enforcement.
Media Contact: Kevin Farrell, 267-930-4691
/PRNewswire -- Jan. 6, 2025/
SOURCE Neuro Rehab Associates, Inc. d/b/a Northeast Rehabilitation Hospital Network
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