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Calibrated Healthcare, LLC Provides Notice of Data Event
Saturday, August 10, 2024
Ontario, CA - August 2, 2024. Calibrated Healthcare, LLC ("Calibrated") is providing notice of a data incident, on behalf of its healthcare entity clients, including steps individuals may take to help protect their information, should they feel it is appropriate to do so.
Calibrated provides administrative and clinical healthcare services to entities across the United States. Calibrated maintains personal information related to healthcare services and billing processes that it receives in connection with the services it provides to its clients.
What Happened? On February 26, 2024, Calibrated identified suspicious activity related to certain systems within its computer network. In response, Calibrated promptly took the systems offline and began an investigation. The investigation determined that certain portions of Calibrated's network were accessed between February 25 and February 26, 2024 and, during that timeframe, certain files were likely copied without authorization. As a result of that determination, Calibrated initiated a comprehensive review of the data to determine what type of information was present and to whom it relates. This review was recently completed and identified information relating to some of Calibrated's clients. Calibrated began notifying its customers and is working with them to notify potentially impacted individuals.
What Information Was Involved? The information present in the reviewed files differs by individual, and may include: name, date of birth, medical diagnosis/treatment information, and health insurance information, including claims and billing information. For a small amount of individuals, Social Security number and/or driver's license number may have also been present.
What Calibrated Is Doing. In response to this incident, Calibrated dedicated significant resources to confirming the security of its network, conducting a comprehensive investigation and completing a detailed review of the relevant files. Calibrated then notified its potentially affected customers and worked with them to provide notice to potentially impacted individuals as quickly as possible. As part of its ongoing commitment to the security of information in its care, Calibrated are also reviewing its existing policies and procedures and enhancing its existing security tools.
As part of its notice to individuals on behalf of its clients, Calibrated is providing them with information and resources to help protect their information, including providing access to complimentary credit monitoring and identify restoration services, and encouraging these individuals to remain vigilant against incidents of identity theft and fraud by reviewing account statements and monitoring free credit reports for suspicious activity and to detect errors.
What Individuals Can Do. Under U.S. law, a consumer is entitled to one free credit report annually from each of the three major credit reporting bureaus, Equifax, Experian, and TransUnion. To order a free credit report, visit www.annualcreditreport.com or call, toll-free, 1-877-322-8228. Consumers may also directly contact the three major credit reporting bureaus listed below to request a free copy of their credit report.
Consumers have the right to place an initial or extended "fraud alert" on a credit file at no cost. An initial fraud alert is a 1-year alert that is placed on a consumer's credit file. Upon seeing a fraud alert display on a consumer's credit file, a business is required to take steps to verify the consumer's identity before extending new credit. If consumers are the victim of identity theft, they are entitled to an extended fraud alert, which is a fraud alert lasting seven years. Should consumers wish to place a fraud alert, please contact any of the three major credit reporting bureaus listed below.
As an alternative to a fraud alert, consumers have the right to place a "credit freeze" on a credit report, which will prohibit a credit bureau from releasing information in the credit report without the consumer's express authorization. The credit freeze is designed to prevent credit, loans, and services from being approved in a consumer's name without consent. However, consumers should be aware that using a credit freeze to take control over who gets access to the personal and financial information in their credit report may delay, interfere with, or prohibit the timely approval of any subsequent request or application they make regarding a new loan, credit, mortgage, or any other account involving the extension of credit. Pursuant to federal law, consumers cannot be charged to place or lift a credit freeze on their credit report. To request a credit freeze, individuals may need to provide some or all of the following information:
1. Full name (including middle initial as well as Jr., Sr., II, III, etc.);
2. Social Security number;
3. Date of birth;
4. Addresses for the prior two to five years;
5. Proof of current address, such as a current utility bill or telephone
bill;
6. A legible photocopy of a government-issued identification card (state
driver's license or ID card, etc.); and
7. A copy of either the police report, investigative report, or complaint to
a law enforcement agency concerning identity theft if they are a victim
of identity theft.
Should consumers wish to place a credit freeze or fraud alert, please contact the three major credit reporting bureaus listed below:
Equifax
Experian
TransUnion
https://www.equifax.com/personal/credit-report-services/ https://www.experian.com/help/ https://www.transunion.com/credit-help
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1-888-298-0045
1-888-397-3742
1-800-916-8800
Equifax Fraud Alert, P.O. Box 105069 Atlanta, GA 30348-5069 Experian Fraud Alert, P.O. Box 9554, TransUnion Fraud Alert, P.O. Box 2000,
Allen, TX 75013 Chester, PA 19016
Equifax Credit Freeze, P.O. Box 105788 Atlanta, GA 30348-5788 Experian Credit Freeze, P.O. Box 9554, TransUnion Credit Freeze, P.O. Box 160,
Allen, TX 75013 Woodlyn, PA 19094
Additional Information
Consumers may further educate themselves regarding identity theft, fraud alerts, credit freezes, and the steps they can take to protect their personal information by contacting the consumer reporting bureaus, the Federal Trade Commission, or their state Attorney General. The Federal Trade Commission may be reached at: 600 Pennsylvania Avenue NW, Washington, D.C. 20580; www.identitytheft.gov; 1-877-ID-THEFT (1-877-438-4338); and TTY: 1-866-653-4261. The Federal Trade Commission also encourages those who discover that their information has been misused to file a complaint with them. Consumers can obtain further information on how to file such a complaint by way of the contact information listed above. Consumers have the right to file a police report if they ever experience identity theft or fraud. Please note that in order to file a report with law enforcement for identity theft, consumers will likely need to provide some proof that they have been a victim. Instances of known or suspected identity theft should also be reported to law enforcement and the relevant state Attorney General. This notice has not been delayed by law enforcement.
For More Information. Calibrated understands individuals may have questions about this incident. It has established a dedicated assistance line at 888-596-6176 (toll-free), which is available between 6:00am and 6:00pm PST, Monday through Friday.
Media Contact: Jovita Montes De Oca, 310.467.4802
/PRNewswire -- Aug. 2, 2024/
SOURCE Calibrated Healthcare
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