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WestJet offers 'heartfelt apologies' on res system snafus; posts C$31 million profit
Thursday, November 05, 2009
WestJet yesterday acknowledged that installation of the SabreSonic Customer Sales and Service reservation system last month has led to numerous complications, including a temporary website shutdown and ongoing difficulty in making changes to passengers' reservations, and asked customers for "patience" while it works out the kinks.
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