SuccessKPI Achieves Data Privacy Certifications, Recognition for Highest Security, Privacy Standards Worldwide
Friday, March 28, 2025
FAIRFAX COUNTY, Va., March 26, 2025 /PRNewswire/ -- SuccessKPI, Inc., a cloud-native, workforce engagement management (WEM) provider, has achieved recognition for several recent achievements in security and data privacy from consumer protection authorities from the U.S. and Europe.
SuccessKPI is officially recognized as an active participant in the EU-U.S. Data Privacy Framework (DPF), the UK Extension to the EU-U.S. DPF and the Swiss-U.S. DPF for the completion of standards ISO 27001, GDPR, CCPA and LGPD, in addition to previously achieved SOC 2 Type II, HIPAA and PCI DSS Level 1.
The achievement enables customers to satisfy industry regulations while securely and confidently collecting, analyzing, understanding and acting on customer insights from around the world. These milestones underscore SuccessKPI's proven commitment to data privacy, regulatory compliance and ensuring the highest standards of data protection for its customers and partners worldwide.
Enterprises strive to improve customer experience by unifying data and relying on AI-powered automations. Privacy and compliance remain foundational requirements as businesses operate in an increasingly complex global regulatory environment.
IT research firm Frost & Sullivan cited SuccessKPI's security and privacy certifications including PCI, SOC 2, HIPAA, ISO 27001, GDPR, CCPA, LGPD and FedRAMP among its qualifications for inclusion as a leader in the Frost & Sullivan Workforce Engagement Management (WEM) Radar 2024 and Workforce Optimization (WFO) Radar 2023.
"SuccessKPI's seamless AI-integration, intuitive usability, affordability, data-first approach, GenAI security policies, and investment in customer education make it a vendor to watch out for in 2025 and beyond," wrote Ankita Singh, Senior Industry Analyst, Frost & Sullivan in a recent research analysis.
SuccessKPI engages in protected data collection in the following ways:
-- Delivering applications to customer end users
-- Providing training and support
-- Facilitating communication and user experience
-- Processing payments
-- Advertising and market research
-- Analyzing service usage
-- Preventing fraud and validating identity
-- Ensuring compliance with legal and regulatory requirements
-- Enabling seamless access to third-party services
SuccessKPI maintains a comprehensive privacy policy that ensures compliance with Federal Trade Commission (FTC) requirements, arbitration obligations, onward transfer liability and robust compliance measures. The updated policy, effective February 27, 2025, outlines SuccessKPI's commitment to handling personal data responsibly and in accordance with international best practices.
"Security and data privacy are core to everything we do at SuccessKPI," said CTO Piyush Patel. "We are committed to providing secure, compliant and AI-powered solutions that empower customers to act on insights confidently. As regulations evolve, we remain dedicated to maintaining the highest standards to protect customer data worldwide."
More information about SuccessKPI's participation in the Data Privacy Frameworks (DPF) can be found here. More information on SuccessKPI security compliance can be found here.
About SuccessKPI:
SuccessKPI is a cloud-native, workforce engagement management (WEM) platform. SuccessKPI is revolutionizing contact centers to utilize artificial intelligence and data automation to improve business outcomes and transform customer experiences. SuccessKPI's insight and action platform removes the obstacles that agents, managers, and executives encounter in delivering exceptional customer service. SuccessKPI is trusted by some of the world's largest government, BPO, financial, healthcare and technology contact centers in the United States, Europe and Latin America. With over 180 integrations and recognition as a leader in Frost & Sullivan's 2024 WEM Frost Radar(TM) and CRM Magazine's 2024 Industry Leader Awards, SuccessKPI continues to set the standard for AI-driven contact center solutions.
Learn more at: www.successkpi.com
View original content to download multimedia:https://www.prnewswire.com/news-releases/successkpi-achieves-data-privacy-certifications-recognition-for-highest-security-privacy-standards-worldwide-302411512.html
SOURCE SuccessKPI
|
|
|
|
|
 |
VIAVI Highlights Test Solutions for AI Infrastructure Development, Manufacturing and Deployment at OFC 2025 | Mar 28, 2025
|
|
Oracle Helps Customers Boost Employee Engagement with Strategic Communications and Internal Events | Mar 28, 2025
|
|
ThreatQuotient positioned as a Leader in the SPARK Matrix(TM): Digital Threat Intelligence Management, 2025 by QKS Group | Mar 28, 2025
|
|
Madame Rachida Dati, French Minister of Culture, has granted official recognition to thierry Ehrmann's Abode of Chaos as a 'total work of art', the global headquarters of Artprice by Artmarket. | Mar 28, 2025
|
|
Datacenter Dynamics Makes History with LoneStar - Becoming the World's First Magazine to Reach the Moon | Mar 28, 2025
|
|
Orium Launches Composable Accelerator for Shopify | Mar 28, 2025
|
|
Nosto reports 323% growth of Personalized Search after 2024 Gartner MQ inclusion | Mar 28, 2025
|
|
Western Union forms strategic partnership with HCLTech to transition to an AI led platform operating model | Mar 28, 2025
|
|
Wealthbox Expands to Canada with In-Country Data Hosting | Mar 28, 2025
|
|
Direct Digital Holdings Launches "Practical Generative AI Use Cases & Tools for DMOs" to Help Break New Ground in Destination Marketing With AI | Mar 28, 2025
|
|
|
