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Gong Redefines AI Agents to Deliver Real Revenue Impact
Thursday, April 24, 2025
Purpose-Built AI Agents Enhance Revenue Team Performance While Keeping Human Connection at the Forefront
SAN FRANCISCO, April 16, 2025 /PRNewswire/ -- Revenue teams are increasingly looking to AI agents to streamline workflows, uncover actionable insights, and deliver more personalized customer experiences. Today, Gong, the leading revenue AI company, is introducing over a dozen AI agents built specifically for revenue teams. Powered by over a decade of expertise in customer interaction data, Gong Agents integrate seamlessly into revenue workflows, enhance human expertise, and adapt to each organization's unique needs to drive meaningful business outcomes.
While AI agents hold immense potential, many business leaders struggle to implement them effectively. Building AI agents requires technical resources teams don't have, while early experimentation has also exposed concerns about accuracy and reliability, making it difficult to confidently trust AI-driven decisions. Gong Agents are built to solve these challenges--delivering specialized, revenue-focused AI that works alongside teams to deliver real impact.
"AI is evolving fast, but much of what's on the market today is either unrealistic or uninspired," said Amit Bendov, CEO and Co-Founder of Gong. "AI isn't about replacing roles--it's about freeing people up to do their most impactful work. Gong Agents are purpose-built for revenue teams, empowering them with automation and intelligence that actually moves the needle, without sacrificing the human connections that drive businesses forward."
Rethinking AI Agents for Revenue Teams
Many AI solutions fall short because they rely on incomplete or self-reported data, operate in siloed systems, and fail to work in sync with how revenue teams actually operate. Gong Agents solve these challenges by embedding directly into the revenue workflows, capturing customer interactions, and automating key processes with verified, context-rich insights.
"Gong Agents give our sales teams back their most valuable asset -- time," said Stephanie Richman, VP of Sales Operations at Vercara. "By eliminating manual tasks, our managers have reclaimed over 190 hours a year for strategic coaching and deal support. With Gong's Revenue AI, our teams get a 360 view of every opportunity and AI-driven insights to forecast with confidence, sell smarter, and drive better outcomes across the business."
Gong Agents are:
-- Seamlessly embedded into revenue workflows - Unlike disconnected AI
tools, Gong Agents operate within a unified platform that automatically
captures and analyzes customer interactions across every touchpoint.
Gong is the only solution that combines domain-specific customer
interaction data, AI, and workflows in one place, ensuring accurate,
relevant, and trustworthy insights for revenue teams.
-- Designed to augment human expertise and business outcomes - Gong Agents
specialize in automating tedious tasks and providing actionable
insights, allowing sales teams to focus on relationships and strategy.
Designed to work alongside teams, they drive quick adoption and fast
results by seamlessly integrating AI into daily workflows for immediate
ROI. In fact, teams using Gong's AI Briefer are seeing an overall win
rate increase of 19% and, for deals over $10,000, teams are seeing over
a 40% increase in win rates.
-- Configurable to meet each business's unique needs - With Gong's
easy-to-use Agent Studio, revenue teams can easily customize Gong Agents
to fit their workflows--drag-and-drop fields let business users define
inputs, outputs, and autonomy levels. Business users can configure
agents, preview results before deployment, and adjust settings to ensure
seamless collaboration between AI and humans. Pre-built templates, based
on best practices and a decade of revenue expertise, provide a strong
starting point.
-- Built to understand and act on customer interaction data - Gong Agents
go beyond Customer Relationship Management (CRM) data, deeply
understanding interactions between revenue teams and customers. Powered
by the Gong Data Engine, they analyze emails, calls, and other
interactions to deliver smarter decisions, deeper personalization, and
automated workflows that streamline sales processes--driving
productivity, predictability, and growth.
"AI is at the forefront of our business, so integrating AI agents into our revenue strategies is a natural next step," said Andrea Jones, Commercial Sales Planning & Strategy Lead at Boomi. "Gong's AI agents, built specifically for revenue teams, will give us a competitive edge, ensuring we stay ahead with AI that's not only configurable but also designed to drive real ROI by seamlessly integrating into our processes and adapting to our unique needs."
AI Agents That Power Every Stage of the Revenue Process
Gong Agents tackle the most critical revenue challenges--from pipeline management to coaching, forecasting, and customer engagement--helping teams drive predictable revenue with confidence. Included with Gong licenses, they provide enhanced capabilities at no extra cost. Gong Agents:
Capture and
organize data
automatically AI Activity Mapper
links
interactions to the right accounts,
contacts, and opportunities, ensuring clean, organized
data.
AI
Transcriber
converts customer
conversations into accurate
transcripts, enhancing insight and visibility
Enable
organization-wide
knowledge-sharing AI Briefer
leverages structured
templates to standardize and
streamline knowledge sharing on accounts, deals, and
contacts
(generally available in two months)
AI Ask Anything
analyzes conversation data to instantly answer
questions about deals, accounts, calls, and contacts,
providing
timely, actionable insights
Onboard and coach
effectively
AI Call Reviewer
delivers actionable
coaching and onboarding
insights for reps based on assessment of calls
AI Trainer
creates realistic role-play scenarios to sharpen
reps'
skills (generally available this year)
Engage and convert
customers
AI Tasker
suggests to-dos to focus
teams on high-impact
activities and next best actions
AI Composer
crafts
personalized, on-brand emails and
messages that help sellers advance deals
Optimize pipeline
and forecasting
AI Deal Monitor
detects subtle deal
signals to keep deals on
track and trigger timely interventions
AI Deal Reviewer
evaluates deals based on standard or
customer-specific sales methodologies to improve pipeline
qualification and enhance forecasting accuracy
AI Deal Predictor
assigns a numeric prediction score to assess
deal health and closing, helping reps prioritize high-
impact deals
and focus on changing deal outcome
AI Revenue Predictor
analyzes pipeline signals and trends to
deliver confident, data-driven revenue forecasts
Make strategic
decisions
AI Tracker
automatically detects and
tracks key moments
across conversations, giving teams greater visibility into
rep and
customer behaviors
AI Theme Spotter
uncovers
recurring voice-of-the-customer
themes-such as top pain points, common business goals, and
objections-across any customer segment (generally
available
this year)
About Gong
Gong empowers everyone in revenue teams to improve productivity, increase predictability, and drive revenue growth by deeply understanding customers and business trends; driving impactful decisions and actions. The Gong Revenue AI Platform captures and contextualizes customer interactions, surfaces insights and predictions, and powers actions and workflows that are essential for business success. More than 4,500 companies around the world rely on Gong to unlock their revenue potential. For more information, visit www.gong.io.
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SOURCE Gong
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