Oomnitza Deepens Zendesk Partnership by Joining Forces with Delivery Partner Zirous to Elevate Employee Service through Unified IT Asset Management
Friday, May 2, 2025
Partnership Accelerates Access to Modern ITAM and Employee Service Solutions Across SMBs and Enterprises
SAN FRANCISCO, April 24, 2025 /PRNewswire/ -- Oomnitza, the leader in Modern IT Asset Management (ITAM), today announced an expanded partnership with Zendesk, Inc. through a new strategic alliance with Zirous, a premier technology solutions and delivery firm. This three-way collaboration delivers a unified Employee Service experience by integrating Oomnitza's ITAM capabilities directly into the Zendesk platform, now available through Zendesk's reseller program and implemented by Zirous' expert services team.
"We are thrilled to join forces with Oomnitza to bolster our employee service desk offerings," said Brandon Schulte, VP of Strategic Alliances at Zirous. "Our shared approach of delivering outstanding employee experiences compliments best-in-class service platforms like Zendesk. With Oomnitza, we are able to provide industry-leading ITSM and asset management to our customers while empowering them to have tighter integrations and better controls over a host of different applications that manage the relationship between a company and its employees."
This combined offering enables small and midsize businesses (SMBs) as well as large enterprises to achieve real-time IT asset visibility, drive operational efficiency, and significantly enhance employee service experiences.
"As interest in the Oomnitza plus Zendesk joint solution continues to rise, we look forward to Zirous accelerating program growth. This partnership reflects our shared commitment to delivering measurable ROI fast," said Ramin Ettehad, Co-Founder at Oomnitza. "Operational efficiency and seamless employee experiences are now achievable through the integration of Zendesk's leading platform and Oomnitza's ability to unify workflows, automate asset processes, and enhance service outcomes across the enterprise."
Delivering Scalable IT Asset Management for All Organizations
The majority of help desk requests stem from technology-related issues such as hardware failures, software access, or configuration problems. Oomnitza's platform is purpose-built to handle these challenges across organizations of all sizes:
-- For SMBs: Oomnitza Essentials for Zendesk delivers a turnkey solution
with same-day deployment, enabling organizations to gain instant
visibility and control over their IT assets directly within Zendesk.
-- For Enterprises: Oomnitza offers a powerful low-code/no-code platform
that can be fully customized to scale with evolving business and IT
needs, supporting a wide range of complex workflows and integrations.
With support from delivery partner Zirous, customers can quickly realize value from these solutions through expert implementation, integration, and optimization services.
Enabling Visibility and Operational Agility
By integrating Oomnitza into Zendesk's Employee Service platform, IT teams can view real-time asset data--like device health, software status, and compliance--within their Zendesk interface. This capability empowers organizations to:
-- Resolve Issues Faster: Automatically identify and surface asset
information for more accurate and rapid incident resolution.
-- Deliver Seamless Employee Experiences: Minimize employee effort by
eliminating the need to provide technical details.
-- Streamline IT Operations: Gain a unified, real-time view of IT
infrastructure, from endpoints to cloud services.
-- Enhance Security and Compliance: Maintain tighter control over asset
lifecycle, usage, and security posture.
A Strategic Alliance for Better Service Outcomes
The three-way collaboration between Oomnitza, Zendesk, and Zirous brings together best-in-class technology and delivery capabilities to accelerate outcomes for customers. While Zendesk and Oomnitza provide integrated software, Zirous brings the technical expertise and strategic support required for successful deployment and ongoing success.
"Our platform is designed to turn technology into a strategic advantage," said Robert Potter, Chief Executive Officer at Oomnitza. "Whether an organization is looking for rapid deployment to drive immediate results or a highly configurable solution to meet enterprise-scale needs, the Oomnitza, Zendesk, Zirous partnership empowers customers to achieve results."
About Oomnitza
Oomnitza turns technology investments into a competitive edge. We deliver complete visibility across the entire IT ecosystem, ensuring accurate data, enhanced security, and optimized performance. With agile workflow automation and an asset-centric approach, Oomnitza helps organizations reduce costs, improve operational efficiency, and unlock profitability in a technology-driven world. Learn more at www.oomnitza.com. Follow us on LinkedIn and YouTube.
About Zirous
Zirous has been driving strategic IT initiatives for over 35 years, delivering end-to-end solutions in data, analytics, identity management, cloud, and more. With a focus on enabling digital transformation and elevating customer experiences, Zirous helps clients leverage technology to its fullest potential. Learn more at www.zirous.com. Follow us on LinkedIn and YouTube.
For media inquiries, please contact:
Sarah Scudder
sarah.scudder@oomnitza.com
510.736.7216
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SOURCE Oomnitza
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