DrFirst Honored With Silver Stevie Award for Customer Service
Friday, May 9, 2025
Recognized for transformative approach that delivered faster, more efficient support and boosted client satisfaction
ROCKVILLE, Md., May 1, 2025 /PRNewswire/ -- Healthcare technology pioneer DrFirst won a Silver Stevie Award in the Customer Service Department of the Year category of the 23rd Annual American Business Awards.
DrFirst was recognized for transforming its Customer Service department into a highly efficient and responsive operation that has greatly improved client satisfaction.
"Behind every support ticket is a healthcare professional working to help a patient," said Laura Marciano-Sawh, VP of operations at DrFirst. "That's why we've worked so hard to turn our customer service into a true partner for the providers and organizations we serve. We're honored by this recognition, but we're even more proud of this reflection of our commitment to serving customers with the speed and care their work demands."
One judge noted: "DrFirst's Customer Service department implemented many initiatives to overcome customer support capacity issues. The results of those initiatives were outstanding: reduction in number of support tickets, improved overall customer satisfaction after ticket, reduction in call volume, lower average handle time. Very impressive!"
The American Business Awards are the premier business awards program in the United States, and all organizations nationwide are eligible to submit nominations. More than 3,600 nominations from organizations of all sizes and across numerous industries were submitted this year and more than 250 professionals worldwide participated in the judging process.
"Organizations across the United States continue to demonstrate resilience and innovation," said Stevie Awards president Maggie Miller. "The 2025 Stevie winners have helped drive that success through their innovation, persistence, and hard work."
Details about the American Business Awards and the list of 2025 Stevie winners are available at www.StevieAwards.com/ABA.
About DrFirst
For 25 years, healthcare IT pioneer DrFirst has empowered providers and patients to achieve better health through intelligent medication management. We improve healthcare workflows and help patients start and stay on therapy with end-to-end solutions that enhance prescription access, affordability, and adherence. In the last few years, DrFirst has won over 25 awards for excellence and innovation, including winning Gold in the prestigious Edison Awards in 2023, recognizing our game-changing use of clinical-grade AI to streamline time-consuming healthcare workflows and prevent medication errors. Our solutions help 100 million patients a year and are used by more than 450,000 prescribers, 71,000 pharmacies, 270 EHRs and health information systems, and over 2,000 hospitals in the U.S. To learn more, visit DrFirst.com.
About the Stevie Awards
Stevie Awards are conferred in nine programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East & North Africa Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Women in Business, the Stevie Awards for Great Employers, the Stevie Awards for Sales & Customer Service, and the Stevie Awards for Technology Excellence. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com. Sponsors of the 2025 American Business Awards include HCLTech, Melissa Sones Consulting, and SoftPro.
DrFirst Media Contact
Katlyn Nesvold,?Amendola Communications for DrFirst
715-559-0046
knesvold@acmarketingpr.com
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SOURCE DrFirst
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