WebsiteGear Logo Log In
New User? Sign Up
About | Contact | FAQ
  Home News Technology Internet Technology Monday, April 24, 2017 
Add Press Release News | News Feeds Feeds | Email This News Email


Facebook Presents at F8 - Successful Hybrid Bot for Messenger, Created by Servicefriend
Thursday, April 20, 2017

SAN JOSE, California, April 20, 2017 /PRNewswire/ --

Proving yet again that Messenger has become an exceptional way for businesses to communicate with customers; at F8, Servicefriend showcased a successful case study for a Hybrid Bot Architecture for customer service and used by Globe Telecom. An approach offering businesses the scalability of a bot with the comprehension and emotional intelligence of a human.

The technology has solved the many challenges brands face when implementing messaging as a massive customer service channel. Massive volume and inability of a standalone bot to provide quality service are both addressed by the Hybrid Bot Architecture [http://www.servicefriend.com/why-servicefriend ]. Through Servicefriend's offerings, brands need to invest less than 20 agent hours for every 1,000 customer interactions, while providing an improved customer experience and increased Net Promoter Score. Not only did Globe Telecom see an increase in customer satisfaction and 50% reduction in calls to the hotline, they also expect a 10% cost savings within the first year. Messenger is growing at an incredibly fast pace [https://techcrunch.com/2017/04/12/messenger ], recently surpassing 1.2 billion monthly active users. Servicefriend's approach to messaging enables enterprises to provide a consistent messaging experience at massive scale.

"The combination of Messenger and Servicefriend's Hybrid Bot Architecture creates an excellent opportunity for digital transformation. Our technology allows companies to achieve significant productivity gains and a vastly improved customer experience in Messenger," Shahar Ben-Ami, CEO, Servicefriend.

With such a massive user-base it is highly likely that many companies will push quickly to adopt Messenger as a platform for customer service. Servicefriend's technology dramatically reduces time to value. Onboarding [http://www.servicefriend.com ] is available immediately for companies who want to pursue Hybrid Bot for customer service.

"The Hybrid Bot is proven as an excellent tool for businesses to ensure an optimal customer experience as they scale with Messenger. We are happy to see that Globe Telecom witnessed rapid user adoption through their implementation of Gie, their Hybrid Bot,"  David Marcus, Vice President of Messenger.

About Servicefriend 

Servicefriend was founded in Tel Aviv, Israel in 2015 and is the newest opportunity for digital transformation through messaging automation. Its Hybrid Bot technology will be the first stop for your customer service. Its unparalleled NLU accuracy for selected verticals allows for automation of 40% of incoming messages with 60% being prioritized and orchestrated for proper handling at rapid speeds.

http://www.servicefriend.com - for more information contact sales@servicefriend.com

SOURCE Servicefriend



Email This News Email | Submit To Slashdot Slashdot | Submit To Digg.com Digg | Submit To del.icio.us Del.icio.us | News Feeds Feeds

RELATED NEWS ARTICLES
Nav New Exhibit, "Art with Watson: Hidden Portraits" Spotlights How Cognitive Computing Inspires Creativity | Apr 22, 2017
Nav Media Advisory - Minister Joly to Travel to San Francisco to Highlight the Importance of Canada's Role in the Technology Industry | Apr 22, 2017
Nav IBM Study: Four Ways to Achieve Maximum ROI in Enterprise Mobility | Apr 22, 2017
Nav Media Alert: IBM North America General Manager to Speak on "New Collar" Jobs at Montclair State University | Apr 21, 2017
Nav Chinese-made Robot Astronaut Skyee In Starring Role At This Year's Hannover Messe | Apr 21, 2017
Nav Mercedes-Benz Makes Customers' Lives Easier with Google Home and Amazon Alexa | Apr 21, 2017
Nav ImagineSoftware is Selected by Merge, an IBM Company, to Deliver State-of-the-Art Medical Billing Automation to their Customers | Apr 21, 2017
Nav Whirlpool Corporation Invites You to Listen to Its 2017 Investor Day Presentation on May 4, 2017 | Apr 21, 2017
Nav Cannabis Software and Consulting Leader MJ Freeway Closes $3 Million in Series B Extension Investment | Apr 21, 2017
Nav TraceLink Named Gold Winner of 2017 Edison Innovation Award for Data Security | Apr 21, 2017
NEWS SEARCH

FEATURED NEWS | POPULAR NEWS
Submit News | View More News View More News