WebsiteGear Logo Log In
New User? Sign Up
About | Contact | FAQ
  Home News Technology Internet Technology Saturday, June 24, 2017 
Add Press Release News | News Feeds Feeds | Email This News Email

Facebook Presents at F8 - Successful Hybrid Bot for Messenger, Created by Servicefriend
Thursday, April 20, 2017

SAN JOSE, California, April 20, 2017 /PRNewswire/ --

Proving yet again that Messenger has become an exceptional way for businesses to communicate with customers; at F8, Servicefriend showcased a successful case study for a Hybrid Bot Architecture for customer service and used by Globe Telecom. An approach offering businesses the scalability of a bot with the comprehension and emotional intelligence of a human.

The technology has solved the many challenges brands face when implementing messaging as a massive customer service channel. Massive volume and inability of a standalone bot to provide quality service are both addressed by the Hybrid Bot Architecture [ ]. Through Servicefriend's offerings, brands need to invest less than 20 agent hours for every 1,000 customer interactions, while providing an improved customer experience and increased Net Promoter Score. Not only did Globe Telecom see an increase in customer satisfaction and 50% reduction in calls to the hotline, they also expect a 10% cost savings within the first year. Messenger is growing at an incredibly fast pace [ ], recently surpassing 1.2 billion monthly active users. Servicefriend's approach to messaging enables enterprises to provide a consistent messaging experience at massive scale.

"The combination of Messenger and Servicefriend's Hybrid Bot Architecture creates an excellent opportunity for digital transformation. Our technology allows companies to achieve significant productivity gains and a vastly improved customer experience in Messenger," Shahar Ben-Ami, CEO, Servicefriend.

With such a massive user-base it is highly likely that many companies will push quickly to adopt Messenger as a platform for customer service. Servicefriend's technology dramatically reduces time to value. Onboarding [ ] is available immediately for companies who want to pursue Hybrid Bot for customer service.

"The Hybrid Bot is proven as an excellent tool for businesses to ensure an optimal customer experience as they scale with Messenger. We are happy to see that Globe Telecom witnessed rapid user adoption through their implementation of Gie, their Hybrid Bot,"  David Marcus, Vice President of Messenger.

About Servicefriend 

Servicefriend was founded in Tel Aviv, Israel in 2015 and is the newest opportunity for digital transformation through messaging automation. Its Hybrid Bot technology will be the first stop for your customer service. Its unparalleled NLU accuracy for selected verticals allows for automation of 40% of incoming messages with 60% being prioritized and orchestrated for proper handling at rapid speeds. - for more information contact

SOURCE Servicefriend

Email This News Email | Submit To Slashdot Slashdot | Submit To Digg | Submit To | News Feeds Feeds

Nav IBM VP & Chief Health Informatics Officer Dr. Anil K. Jain Appointed to the Health Information Technology Advisory Committee | Jun 23, 2017
Nav The Global Syringes Market Forecast 2017-2027 | Jun 23, 2017
Nav Former Arrow Electronics COO Joins ENAVATE Board of Directors | Jun 23, 2017
Nav IBM Research and Cornell University to Use Genetic Sequencing and Big Data Analytics to Help Keep Global Milk Supply Safe | Jun 23, 2017
Nav Research and Markets - BFSI Security Market Forecasts to 2023 - Key Players are IBM, Cisco, Symantec, McAfee, Oracle, Herjavec Group, Stromshield, Dell Security, Gemalto NV, Accenture & Trend Micro | Jun 23, 2017
Nav Tencent YouTu Lab Launched YouTu Skyeye for People Search | Jun 23, 2017
Nav Panopto Again Named One of Washington's 100 Best Places to Work | Jun 23, 2017
Nav ThetaRay Chosen for Three Exclusive Cyber Week 2017 Panels | Jun 23, 2017
Nav B-Stock Solutions Named a Supply & Demand Chain Executive SDCE 100 For Outstanding Reverse Supply Chain Project | Jun 23, 2017
Nav Nintex Named for Third Year in a Row as one of Washington's 100 Best Companies to Work For, According to Seattle Business Magazine | Jun 23, 2017

Submit News | View More News View More News