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NTT Com Wins Telemark's Top Award for Data VPN
Thursday, May 08, 2008
TOKYO, May 8 /PRNewswire/ -- NTT Communications (NTT Com) today announced
that its global data network services have won the Platinum Award for ranking
highest in terms of overall customer satisfaction in the latest "Voice of the
Customer: Global Data VPN" report issued on April 24, 2008 Telemark Services
of the United Kingdom.
The company earned its first-ever Platinum Award by receiving the highest
cumulative score overall. Eight categories are measured by the survey:
Indispensable to Customer, Top 10 Customer Priorities, Meeting Requirements,
Pricing, Network Installation, Network Operation, Customer Support and
Billing.
NTT Com also was presented a Diamond Award for its top ranking in Meeting
Requirements.
The report is based on the results of 749 interviews of IT managers of
multinational companies.
Eight global operators were considered for awards: AT&T, BT, Cable &
Wireless, Orange Business, T-Systems, Telefonica, Verizon Business and NTT
Com, the only Asian candidate.
"Telemark uses a Customer Satisfaction Index (CSI) to measure perceived
operator performance. The overall CSI measures the customer experience of the
total service provider's Data VPN offerings against a set of customer
requirements. NTT Com occupies the number-one position, in the league table
that compares eight global operators for overall customer satisfaction,
because it captured the hearts and minds of Data VPN service users more
successfully than its rivals, thereby scoring the highest overall CSI," said
Janet Watkin, Director at Telemark Services.
NTT Com is committed to continuously raising the quality of its global
services by sharing know-how with partners worldwide. The company holds the
annual Arcstar Carrier Forum in Tokyo to gather partner telecoms from Asia and
other regions and consider ways to upgrade private network-related services
offered jointly under the Arcstar brand.
For more details about Telemark Services, please visit
www.telemarkservices.com.
About NTT Communications
NTT Communications Corporation (NTT Com) provides information and
communications technology (ICT) solutions worldwide with dedicated
professionals stationed in 21 countries. Renowned as an IPv6 technology
pioneer and managed service expert, NTT Com offers diverse high-quality IP,
Web-based, and managed network solutions combining network management,
security, ubiquitous, Web portals/engines, and global services. Its
world-class Tier 1 Internet backbone and secure closed networks with over
98,000 MPLS ports, combined with the networks of partner companies around the
world, connect more than 200 countries. The company earned non-consolidated
revenues exceeding one trillion yen (about 10 billion USD) in fiscal 2006
ended March 31, 2007. NTT Com started as a long-distance phone company in 1999
after the reorganization of the NTT Group, and is the wholly-owned subsidiary
of NTT, one of the world's largest telecommunications companies. NTT is listed
in Japan, London and New York stock exchanges. Please visit
http://www.ntt.com/index-e.html .
Contact:
(Mr.) Go Akimoto or (Ms.) Shihoko Kato
Global Business Division
NTT Communications
Tel. +81-3-6800-4500
E-mail: marketing-gl@ntt.com
SOURCE NTT Communications Corporation
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