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Green Beacon Solutions and ClickSoftware Announce Partnership to Deliver Mobile Workforce CRM Solution for Mid-Size Companies
Friday, May 16, 2008
Alliance to Help Field Service Organizations Organize and Optimize Client Interactions
BURLINGTON, Massachusetts and WATERTOWN, Massachusetts, May 16
/PRNewswire-FirstCall/ -- Green Beacon Solutions, a leading provider of
customer relationship management (CRM) business strategy and product
implementation services has partnered with ClickSoftware Technologies Ltd.
(Nasdaq: CKSW), the leading provider of mobile workforce management and
service optimization solutions to provide a comprehensive field service
management solution geared towards service organizations with between 50-500
field employees, enabling access to Microsoft CRM and ERP applications at
anytime, anywhere.
"ClickSoftware is pleased to announce our alliance with Green Beacon,"
said Zvi Piritz, Senior Vice President of Global Sales at ClickSoftware. "Our
joint partnership will enable field service organizations with field engineer
forces of around 50 to 500 individuals to take advantage of optimized
scheduling that was previously available only to Enterprise organizations."
Under this partnership, Green Beacon will work with mid-market customers
to implement ClickSoftware's ClickIMRS (Installation, Maintenance and Repair
Services) solution. ClickIMRS provides seamless integration into Microsoft
Dynamics CRM and Dynamics AX (formerly Axapta), enabling mid-sized service
organizations to link their field force to all parts of the business,
offering equally immediate and efficient responses to customers.
"We are extremely excited about our partnership with ClickSoftware," said
Richard Smith, Vice President of CRM Strategy at Green Beacon. "Many field
service organizations who have been struggling with legacy CRM solutions are
excited about the prospect of migrating to CRM 4.0. ClickIMRS will make this
an even simpler transition, providing the robust, cost-effective schedule
optimization and resource allocation functionality to field service
customers."
By drawing on a vast wealth of experience in delivering Customer
Relationship Management solutions, ClickSoftware and Green Beacon have
assembled a cost-effective offering, that is tailor-made to meet the needs of
mid-sized service organizations who are aspiring to increase their customers'
satisfaction and loyalty whilst sustaining growth and profitability.
Management of field resources and its impact on overall customer satisfaction
is critical to business success, with customer service becoming an ever more
significant differentiator for mid-sized service organizations.
About Green Beacon
Green Beacon Solutions provides proven business and technology solutions
to mid-market and mid-enterprise customers. With the experience of hundreds
of successful customer implementations, Green Beacon guides clients to
success by providing expert solutions with a rapid return on investment.
Green Beacon is Gold Certified Microsoft Partner providing expertise with
Microsoft Dynamics CRM, Dynamics AX, and associated technologies including
SQL Server, SQL Reporting Services, SharePoint, Windows Workflow Foundation,
and .Net. For additional information, please visit http://www.greenbeacon.com.
About ClickSoftware
ClickSoftware is the leading provider of mobile workforce management and
service optimization solutions that create business value for service
operations through higher levels of productivity, customer satisfaction and
cost effectiveness. Combining educational, implementation and support
services with best practices and its industry-leading solutions,
ClickSoftware drives service decision making across all levels of the
organization. From proactive customer demand forecasting and capacity
planning to real-time decision making, incorporating scheduling, mobility and
location-based services, ClickSoftware helps service organizations get the
most out of their resources.
With over 100 customers across a variety of industries and geographies,
and strong partnerships with leading platform and system integration partners
ClickSoftware is uniquely positioned to deliver superb business performance
to any organization. The company is headquartered in Burlington, Mass. and
Israel, with offices in Europe, and Asia Pacific. For more information about
ClickSoftware, please call +1-781-272-5903 or +1-888-438-3308, or visit
http://www.clicksoftware.com.
This press release contains express or implied forward-looking statements
within the meaning of Section 27A of the Securities Act of 1933, as amended,
and Section 21E of the Exchange Act. These forward-looking statements
include, but are not limited to, those regarding growth in ClickSoftwares
revenues and sales and partner networks. Such forward-looking statements
involve known and unknown risks, uncertainties and other factors, which may
cause actual results or performance to be materially different from those
projected. ClickSoftwares achievement of these results may be affected by
many factors, including among others, the following risks: that ClickSoftware
may fail to expand its activities in the market; and other risks associated
with ClickSoftware's business. For additional information regarding risks
relating to ClickSoftware's business, see ClickSoftwares filings with the
Securities and Exchange Commission including ClickSoftware's annual report on
Form 20-F for the year ended December 31, 2007, and subsequent filings with
the Securities and Exchange Commission. ClickSoftware does not undertake to
update any forward-looking statements.
Contacts:
Joanna Giannotti Adam J. Rosen
ClickSoftware, Inc. +1-646-536-3865
+1-781-272-5903 x2235 arosen@rkequity.com
joanna.giannotti@clicksoftware.com
SOURCE ClickSoftware Technologies Ltd
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