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Oracle Announces Oracle(R) Utilities Customer Care and Billing Release 2.2
Tuesday, May 20, 2008
Enhancements Help Utilities Boost Employee Productivity, Improve Ability to Manage Conservation Programs and Enhance Customer Experience
SAN ANTONIO, May 20 /PRNewswire-FirstCall/ -- CS WEEK --
-- Today, Oracle announced the availability of Oracle(R) Utilities
Customer Care and Billing 2.2, which includes significant enhancements
that help utilities boost employee productivity, improve ability to
manage conservation programs and enhance customer service.
-- The new release continues to build on Oracle's commitment to providing
utilities with industry-specific applications that are pre-integrated
with other Oracle product offerings and allow customers to fully
leverage Oracle Database and Oracle Fusion Middleware technology to
improve application performance and reliability.
-- Oracle(R) Utilities Customer Care and Billing helps customers manage
all aspects of the utility customer lifecycle including service
connection, management of meter reads (index and interval), complex
billing, payment processing and debt collection. In addition, the
product also supports associated functions like field service, meter
management, sales and marketing and provides a very flexible rating
engine and efficient contact center management application.
Oracle Utilities Customer Care and Billing Release 2.2 Details
-- Oracle Utilities Customer Care and Billing 2.2 helps utilities:
-- Improve Conservation Program Management -- Utilities today are
focused on driving environmental initiatives by offering green
products and services, developing demand response programs and
improving grid efficiency. Many utilities encourage customers to
participate in conservation and energy efficiency programs by
issuing rebates upon proof of purchase. In order to efficiently run
these programs, utilities require systems that help them to market
to their customer base, automate processing and track/analyze
campaign progress. Oracle Utilities Customer Care and Billing 2.2
enables utilities to manage conservation programs within the
customer information system (CIS) itself, ensuring a single data
repository and a single view of the customer. The new module
provides management-level program oversight, increased automation
and governance capabilities, as well as support of analytical
requirements.
-- Enhance Customer Service -- Oracle Utilities Customer Care and
Billing 2.2 offers utilities new tools that empower employees to
improve customer service. The new application version provides
enhanced cashiering functionalities that help streamline processes
and improve the efficiency of walk-in payment centers, which can
lead to shorter customer lines. The application also enables
utilities to track customer preferences, ensuring the utility
contacts customers through the channel the customer requests, which
may include e-mail, phone, fax or postal mail.
-- Boost Productivity -- The application includes Task Optimization
tools that allow utilities to reduce the number of steps and
associated "clicks" in their most common processes -- improving
efficiency and ensuring consistency in task execution. The Task
Optimization tools allow utilities to model their business
processes, including configuring their own user interfaces, to suit
their unique work processes and needs, while ensuring all data
entered is properly validated for accuracy. This enables the system
to be even more intuitive and user friendly, helping to reduce
required training and improve productivity and efficiency.
-- Oracle Utilities Customer Care and Billing 2.2 leverages Oracle's
application infrastructure -- including Oracle Database 11g , Oracle
Fusion Middleware and Oracle Enterprise Linux, a feature of the Oracle
Unbreakable Linux support program -- to provide a unified application
and technology operating environment. The new release also operates
with Oracle Real Application Clusters to provide even higher system-
availability for the most critical utilities systems and integrates
with Oracle Business Intelligence Publisher to meet utilities' unique
reporting requirements.
Supporting Quotes
-- "Utilities need technology solutions that support their objectives of
improving customer service, enhancing efficiency and driving green
programs. The new release of Oracle Utilities Customer Care and
Billing includes numerous new features, including an intuitive user
interface that enables utilities to boost productivity and offer their
customers innovative energy conservation options that not only help
fight global warming, but also drive share in increasingly deregulated
market sectors. The release's integration with Oracle Technology
illustrates the full power of the Oracle end-to-end offering for the
industry," said Quentin Grady, senior vice president and general
manager, Oracle Utilities.
-- "Oracle provides the flexibility and reliability we need to run our
business. The enhanced customer care and billing system will support
the cashiers in our walk-in payment centers by providing streamlined
cashiering processes and a comprehensive view of the customer, allowing
us to reduce the number of IT systems that we need to maintain -- and
ultimately providing the best possible customer care," said Alisa Mann,
customer services manager, Las Vegas Valley Water District.
Supporting Resources
http://www.oracle.com/industries/utilities/index.html
http://www.oracle.com/industries/utilities/oracle-utilities-customer-care-
billing.html
About Oracle Utilities
Oracle Utilities delivers the proven software applications that help
utilities achieve competitive advantage, business performance excellence and a
lower total cost of technology ownership. Oracle Utilities integrates
industry-specific customer care and billing, network management, work and
asset management, mobile workforce management and meter data management
applications with the capabilities of Oracle's industry-leading enterprise
applications, business intelligence tools, middleware and database
technologies. Oracle Utilities enables its customers to adapt more nimbly to
market deregulation, meet ever-evolving customer demands, and deliver on
commitments to environmental conservation. For more information, visit
http://www.oracle.com/industries/utilities.
About Oracle
Oracle (Nasdaq: ORCL) is the world's largest enterprise software company.
For more information about Oracle, please visit our Web site at
http://www.oracle.com.
Trademark
Oracle is a registered trademark of Oracle Corporation and/or its
affiliates. Other names may be trademarks of their respective owners.
(Logo: http://www.newscom.com/cgi-bin/prnh/20020718/ORCLLOGO)
SOURCE Oracle Corporation
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