WebsiteGear Logo Log In
New User? Sign Up
About | Contact | FAQ
  Home News Web Hosting Web Host Industry Wednesday, April 25, 2018 
Add Press Release News | News Feeds Feeds | Email This News Email

Bright Pattern, Leading Provider of Omnichannel Cloud Contact Center Software, Integrates with NICE Workforce Optimization
Tuesday, April 17, 2018

Bright Pattern, today announced its integration with NICE Workforce Optimization (WFO) powered by advanced analytics

Bright Pattern, Leading Provider of Omnichannel Cloud Contact Center Software, Integrates with NICE Workforce Optimization

Bright Pattern, today announced its integration with NICE Workforce Optimization (WFO) powered by advanced analytics

SAN BRUNO, Calif., April 17, 2018 /PRNewswire/ -- Bright Pattern, leading provider of omnichannel call center software, announced its integration with NICE WFO to help customers optimize operational performance and reduce cost through advanced workforce analytics. Bright Pattern's enterprise customers are early adopters of the integration looking to improve customer experience and empower employees with powerful WFO tools.

Bright Pattern enterprise customers needed an omnichannel cloud contact center solution that integrated with their current WFO providers like NICE. Bright Pattern created the integration to improve agent productivity, and provide sophisticated scheduling and forecasting technology for customers.

NICE WFO includes Workforce Management, Performance Management, Quality Management, Interaction Analytics and Real-Time Guidance and Automation. The solution enables companies to improve customer satisfactions rating by identifying performance gaps, delivering coaching, providing advanced scheduling and forecasting, and improving overall agent performance and productivity.

"The landscape of customer experience is constantly changing, but it always remains clear that knowledge is power," said Miki Migdal, President of NICE Enterprise Product Group. "The future of customer service requires companies to know more than they do today in order to retain agent and improve customer satisfaction. Bright Pattern's integration with NICE WFO delivers the tools necessary for organizations to move into the modern age of customer service."

"Workforce Optimization software is crucial for contact centers wanting to maximize the performance levels of representatives, as well as the quality and consistency of their communication with customers, while reducing unnecessary overtime expenditures," said Konstantin Kishinsky, CTO of Bright Pattern. "Adding WFO to omnichannel contact center software truly amplifies agent productivity and their ability to improve the customer experience."

About Bright Pattern
Bright Pattern's cloud contact center software simplifies omnichannel customer service for customers, agents, and contact center managers. Bright Pattern's Cloud Contact Center solutions are used globally in over 26 countries and 12 languages by companies of all sizes.

About NICE
NICE (Nasdaq: NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions.

CONTACT: Shelby Faris, Marketing Manager, Bright Pattern,, 720-209-2818

View original content with multimedia:

SOURCE Bright Pattern

Email This News Email | Submit To Slashdot Slashdot | Submit To Digg | Submit To | News Feeds Feeds

Nav Actifio Names Blue Chip Its UK Partner of the Year | Apr 25, 2018
Nav The World Innovation Summit for Education to Host WISE@Accra Conference on May 9th in Accra, Ghana | Apr 25, 2018
Nav Asetek Receives Confirmation of HPC Award From Quanta Computer | Apr 25, 2018
Nav Oil & Gas Stocks' Research Reports Released on Ultrapar Participacoes, Valero Energy, Valvoline, and World Fuel Services | Apr 25, 2018
Nav InGenius Releases New Integration for Microsoft Dynamics 365 at Genesys CX18 | Apr 25, 2018
Nav New Evergage Study Highlights Personalization's Increasing Importance and Impact -- Along with Areas for Improvement | Apr 25, 2018
Nav Socket Mobile Delivers SocketScan┬« | Apr 25, 2018
Nav Data Preparation Tools Market Worth $8.47 Billion by 2025: Grand View Research, Inc. | Apr 25, 2018
Nav Hollysys Automation Technologies to Announce Fiscal Year 2018 Third Quarter Financial Results and Host Earnings Conference Call on May 14, 2018 US ET | Apr 25, 2018
Nav Global Market Study on Outdoor LED Displays: LED Billboards to Lead in Terms of Market Share Through 2021 | Apr 25, 2018

Submit News | View More News View More News