WebsiteGear Logo Log In
New User? Sign Up
About | Contact | FAQ
  Home News Web Hosting Computer Hardware Friday, June 22, 2018 
Add Press Release News | News Feeds Feeds | Email This News Email

Bright Pattern to Unveil Faster, Easier Cloud Customer Service at Customer Contact Week
Thursday, June 14, 2018

Bright Pattern to exhibit and present its Spring 2018 release of faster, easier cloud customer service with voice, digital channels, bots, and agents working together as one at the annual Customer Contact Week in Las Vegas, June 18-22

SAN BRUNO, Calif., June 14, 2018 /PRNewswire/ -- Bright Pattern today announces its participation at the most highly anticipated customer contact event of the year, Customer Contact Week (CCW), in Las Vegas, Nevada. As the world's largest conference and expo event of its type, industry leaders and customer experience experts come from near and far to learn about top trends, network with other professionals, and discover cutting-edge technologies.

Bright Pattern has propelled its product and team forward over the last 6 months to unveil a customer service platform at CCW with unparalleled cloud-first omnichannel technology.

Bright Pattern will be at CCW booth #908 giving live demos of key features from our Spring 2018 release, including:

    --  Our easy-to-use agent workplace with all-new UI
    --  Customer identification and context recognition
    --  Unique disaster containment management
    --  Enterprise process automation
    --  Modular Artificial Intelligence (AI) assist and bots

At the CCW event, see why Bright Pattern's cloud customer experience platform is the most effortless solution available.

    --  Easier and faster for customers: Enable customers to have a single
        continuous conversation across all channels. Allow them to start on the
        channel of their choice and move to different channels naturally, as
        needed, with the same agent.
    --  Engaging and efficient for agents: Agents can see each step of the
        customer journey in the omnichannel desktop. Whether a customer chats on
        the website and then calls, texts, or visits a mobile app, agents have a
        complete view of the customer, in context. The entire customer journey
        and all history is available to agents so they can offer a personalized
        customer experience.
    --  AI and bots for better customer experience: Companies of any size can
        easily include bots or other emerging messaging channels with AI as part
        of the omnichannel conversation. Self-service bots can handle easier
        transactions and route complex interactions to a live agent with all
        context passed as one easy conversation.

Bright Pattern is led by industry veterans, including Michael McCloskey as Chief Executive Officer, Konstantin Kishinsky as Chief Technology Officer, and Brian Hays, who joined as Senior Vice President of Sales in Q1 of 2018. More recently, Sergey Menshikov was appointed as Senior Vice President of Product Management, and Ted Hunting was hired as Senior Vice President of Marketing.

"The executive hires and our recent product innovation all come as an effort to help customers deliver on their promise to provide exceptional customer experience," said Michael McCloskey, CEO of Bright Pattern. "Our product management and development organizations have done a phenomenal job, allowing Bright Pattern to unveil a product to the market that is powerful yet easy to use. We believe that the Bright Pattern solution will transform the contact center industry of today and set a new standard in customer service for the future."

Visit Bright Pattern at CCW booth #908 to learn more about our cloud customer experience platform. If you can't stand the Vegas heat and are missing the event, click here to learn more about transitioning your contact center to the cloud!

About Bright Pattern
Bright Pattern's cloud contact center software simplifies omnichannel customer service for customers, agents, and contact center managers. Bright Pattern's cloud contact center solutions are used globally in over 26 countries and 12 languages by companies of all sizes.

View original content with multimedia:

SOURCE Bright Pattern

Email This News Email | Submit To Slashdot Slashdot | Submit To Digg | Submit To | News Feeds Feeds

Nav Technological Advancements in MESH Networks Boosting the Billion Dollar Wireless Industry | Jun 21, 2018
Nav Adobe Advertising Cloud and TuneIn Partner To Give Advertisers New Ways To Target Audio Ads on Smart Speakers | Jun 21, 2018
Nav Author Eric Leslie's Newly Released "The Man on the Bench" Is the Tale of a Little Hardware Store in a Small Town and the Blessings of the Life Shared by Its Owners | Jun 21, 2018
Nav Smart, connected products to add up to $685 billion to manufacturing revenue by 2020 | Jun 21, 2018
Nav PlanGrid Expands Leadership Team to Accelerate Global Expansion and Next Phase of Technology Adoption in the Construction Industry | Jun 21, 2018
Nav Coretek Services Announces Partnership With Total Solutions Group | Jun 21, 2018
Nav Research Reveals In-Demand Creative Skills And Top Sourcing Strategies For Hard-To-Staff Roles | Jun 21, 2018
Nav Eyecarrot Teams up With UC Berkeley, the State University of New York and Florida State University Furthering the Reach of the Binovi Touch Vision Performance Platform | Jun 21, 2018
Nav Allen Institute for Brain Science Database Release Nearly Doubles Mouse Brain Cell Data | Jun 21, 2018
Nav At Polar 2018 Makeblock Presents its Science Outreach & STEAM Education Project in Antarctica | Jun 21, 2018

Submit News | View More News View More News