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Credit Union Streamlines Operations Through Outsourcing Partnership With Diebold
Wednesday, July 23, 2008
OnPoint Community Credit Union Responds to Consumer Demands
NORTH CANTON, Ohio, July 23 /PRNewswire-FirstCall/ -- Diebold,
Incorporated (NYSE: DBD), the global leader in integrated self-service
delivery, recently partnered with OnPoint(R) Community Credit Union to provide
a comprehensive outsourcing solution. OnPoint Community Credit Union, the
largest credit union in Oregon serving approximately 186,000 members,
currently has 45 automated teller machines (ATMs) and plans to add up to an
additional 30 by 2011.
Like most financial institutions, OnPoint must compete for customers in a
highly competitive marketplace that includes local, regional and national
financial institutions. To successfully achieve that high level of
competitiveness, OnPoint has forged a unique, long-term outsourcing
partnership with Diebold - recognized for the past two years as one of the
world's top outsourcing companies by the International Association of
Outsourcing Professionals. Through the partnership, Diebold gives OnPoint
access to the best available technology in the financial services industry by
offering products and services that are both innovative and convenient.
As part of the outsourcing partnership, Diebold Integrated Services(R)
will provide OnPoint with a myriad of products and services, including new
Opteva(R) ATMs, first -and second-line maintenance, armored carrier, network
monitoring, ATM and debit card processing, Diebold RemoteLink and OpteView(R)
services, currency management, client services and help desk support.
Diebold outsources products and services beyond the self-service channel
including teller automation, automated deposit technology and data, software,
and on-premises security management. For example, as part of Diebold's
outsourcing relationship with OnPoint, the credit union is planning to add
Intelligent Depository Module and Bulk Note Acceptance (BNA) technology within
the year. As one of the newest advances in deposit automation, BNA allows for
envelope-free deposits, enabling check depositing in any orientation -
backwards or upside down in any direction - in stacks of up to 30 for the
ultimate deposit convenience.
"We were looking for more than superior hardware and technology. We wanted
a business partner that would take a comprehensive approach to developing our
solution; evaluating the challenges we knew of as well as those we didn't,"
said Kelly Schrader, senior vice president of members services for OnPoint
Community Credit Union. "By outsourcing with Diebold, we found a partner that
provided a customized solution that impacts our bottom line, efficiencies and
member satisfaction in a way that exceeded our expectations."
Most importantly, as with all Diebold outsourcing partnerships - the
entire program, from managing ATM uptime and remote monitoring to currency
management, networking and security - is managed through a single point of
contact. This enables OnPoint to concentrate on its core area of expertise -
building member relationships - while outsourcing the management of its
self-service channel to Diebold.
The ability to provide outsourcing solutions that take into consideration
regional influences to financial institutions such as OnPoint is a key
component of Diebold's outsourcing strategy.
"OnPoint has established a very aggressive self-service strategy for its
members and needed a partner that would help accelerate growth in this area,"
said Charles E. Ducey, Jr., senior vice president of global development and
services, Diebold. "With Diebold Integrated Services, we can provide OnPoint
with the 'nuts and bolts' of day-to-day operations, freeing them to focus
internal resources on self-service strategy and outpacing the competition in
this area."
According to OnPoint's Schrader, not only is the financial institution
excited about new solutions gained, the company is also excited about what
outsourcing with Diebold will enable it to do in the future as new
technologies become available. "Now we spend more time on growth strategies
and less time managing multiple partnerships. We're aggressively pursuing our
plan to include advanced functionalities at our points-of-service," Schrader
said.
To learn more about Diebold Integrated Services, financial institutions
can visit Diebold's Outsourcing Assessment Center at
www.dieboldassessmentcenter.com . This interactive area allows financial
institutions to evaluate their current ATM channel against industry standards
to learn how outsourcing can positively impact their bottom lines.
About Diebold
Diebold, Incorporated is a global leader in providing integrated self-
service delivery and security systems and services. Diebold employs more than
17,000 associates with representation in nearly 90 countries worldwide and is
headquartered in Canton, Ohio, USA. Diebold is publicly traded on the New
York Stock Exchange under the symbol 'DBD.' For more information, visit the
company's Web site at www.diebold.com .
SOURCE Diebold, Incorporated
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