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Pegasystems Honored with Multiple Awards for Helping Organizations Digitally Transform Their Business
Monday, April 15, 2019

Company recognized by CRM Watchlist, CRM Service Leaders Awards, Stevie Awards, TMC CUSTOMER Awards, and Constellation Research

CAMBRIDGE, Mass., April 15, 2019 /PRNewswire/ -- Pegasystems Inc. (NASDAQ: PEGA), the software company empowering digital transformation at the world's leading enterprises, today announced it has won multiple awards, including the 2019 CRM Watchlist, 2019 CRM Service Leaders Awards, 2019 Stevie Awards for Sales & Customer Service, 2019 CUSTOMER Product of the Year Awards, and Constellation Research ShortList(TM) for RPA. These awards recognized Pega and its products - including Pega Infinity(TM) - for leading the industry and driving customer engagement and digital transformation initiatives.

2019 CRM Watchlist
Run by veteran CRM analyst Paul Greenberg of The 56 Group, the 2019 CRM Watchlist honors companies making an impact in producing valuable services and goods with an impressive public presence, social and environmental responsibility, and market execution. Pega was named to the list for the third consecutive time, this year chosen as one of 12 winners out of 73 total entries.

2019 CRM Service Awards for Customer Case Management
For the second consecutive year, Pega was named a leader in the 2019 CRM Service Leaders Awards from CRM Magazine in the Customer Case Management category. Pega earned the highest score for depth of functionality and scored highly in both company direction and customer satisfaction. Voted on by industry consultants and analysts, the CRM Service Awards honor leading providers of contact center and customer service technologies across nine market segments.

2019 Stevie Awards for Sales & Customer Service
Pega Infinity(TM) won a gold Stevie Award for Sales & Customer Service in the CRM Suite, Enterprise, New Version category. Honoring Pega for the second consecutive year, The Steve Awards honors customer service, contact center, business development, and sales professionals and received more than 2,700 global submissions from 45 countries.

2019 CUSTOMER Awards
TMC, an integrated media company serving B-to-B markets within communications and technology, recognized Pega's solutions in three different awards programs, presented by CUSTOMER Magazine:

    --  Pega Infinity(TM) was named a winner in the CUSTOMER Product of the Year
        Awards for the fifth consecutive year. This award recognizes vendors
        advancing call center, CRM, and teleservices industries to help clients
        exceed customer expectations.
    --  Pega Infinity(TM) also won a CUSTOMER Experience Innovation Award, which
        recognizes best-in-class companies delivering exceptional customer
        experiences over all channels.
    --  Pega Workforce Intelligence(TM) won a TMC CUSTOMER Workforce
        Optimization Award, which honors vendors leading in the workforce
        optimization space. Pega Workforce Intelligence was recognized for going
        beyond traditional workforce optimization and desktop analytics
        technologies by using AI-enabled discovery bots to provide a holistic
        look into employee productivity.

Constellation ShortList(TM) for RPA
Constellation Research named Pega to its Constellation ShortList for Robotic Process Automation. Pega Robotic Process Automation(TM) was one of eight chosen out of 40 evaluated solutions. The research firm selects shortlisted vendors through conversations with early adopter clients, independent analysis, and briefings with vendors and partners. Pega Robotic Automation solutions enable organizations to automate tedious, manual tasks across the organization from end to end.

Quotes & Commentary:
"As our clients continue innovating on their digital transformation journeys, Pega is doing the same by evolving its portfolio to provide differentiated products and services that drive real business results," said Don Schuerman, CTO, Pegasystems. "These industry accolades further affirm our efforts to create and deliver transformational solutions for the world's most important organizations."

About Pegasystems
Pegasystems Inc. is the leader in software for customer engagement and operational excellence. Pega's adaptive, cloud-architected software - built on its unified Pega Platform(TM) - empowers people to rapidly deploy and easily extend and change applications to meet strategic business needs. Over its 35-year history, Pega has delivered award-winning capabilities in CRM and digital process automation (DPA) powered by advanced artificial intelligence and robotic automation, to help the world's leading brands achieve breakthrough business results. For more information, please visit us at

Press Contact:
Ilena Ryan
Pegasystems Inc.
(617) 866-6722
Twitter: @pega

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SOURCE Pegasystems Inc.

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