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Computer Meltdown? EMBARQ(R) Computer Consultants to the 'Rescue'
Thursday, August 07, 2008
EMBARQ offers phone and in-home computer support for EMBARQ(R) High-Speed Internet customers
OVERLAND PARK, Kan., Aug. 7 /PRNewswire-FirstCall/ -- Your computer is
running slow, the screen goes black, you suspect you have a virus. What do
you do? Now you can call EMBARQ (NYSE: EQ) for help.
(Logo: http://www.newscom.com/cgi-bin/prnh/20060516/EMBARQLOGO)
EMBARQ(R) RescueIT(SM) (pronounced "rescue it") is a new service for
EMBARQ(R) High-Speed Internet (HSI) customers that can provide comprehensive
computer support on a wide variety of issues, such as computer hardware,
software, home network installation, security and viruses, troubleshooting and
repair. In addition to computer support, EMBARQ(R) RescueIT(SM) protection
plan subscribers also receive regularly scheduled PC tune-ups, customer
service that is not outsourced overseas, and a discount on in-home computer
support if needed.
"EMBARQ has always provided free technical support for our High-Speed
Internet service, but recently customers have asked us for support beyond our
traditional service to include problems with their PCs," said Dan Alcazar,
Consumer Marketing Officer at EMBARQ. "RescueIT(SM) can enhance the time
spent online by providing customers with the professional support they need to
keep their computers operating efficiently."
EMBARQ tested its computer support service by first offering it to HSI
customers in Florida and New Jersey. Many EMBARQ(R) customers provided
positive feedback on the service.
"I tried using a computer repair service and software to eliminate a virus
I had on my computers but they only made the problem worse. I then called
EMBARQ and they instantly took away my frustration. They were courteous,
helpful and eliminated the viruses in no time. I couldn't believe how good
they were. I can't say enough good things about EMBARQ's computer support
service," said Robert Tugman from Arcadia, Fla.
"I was having trouble with my computer and called some other support
services. They said it couldn't be fixed. I then called EMBARQ and it didn't
take the technician long to fix the problem. I highly recommend EMBARQ to
everyone," said H.D. Shinn, EMBARQ(R) customer from Minneola, Fla.
Customers who are interested in phone support can choose the $14.95 per
month protection plan with unlimited support for one computer. Or, customers
can pay as they go for $99.99 per incident. If in-home support is needed,
protection plan customers will be charged a simple, flat rate of $149.99 per
visit. Non-plan customers will be charged $199.99 per visit for in-home
service. Additional computer services can also be added to your in-home visit
for just $49.99 per service.
For more information on EMBARQ(R) RescueIT(SM), go to embarq.com/rescueit.
EMBARQ(R) High-Speed Internet service is part of the company's innovative
portfolio of products which also includes home phone service, long distance
and satellite TV from DISH Network(R).
About EMBARQ
Embarq Corporation (NYSE: EQ), headquartered in Overland Park, Kansas,
offers a complete suite of communications services. The company has
approximately 18,000 employees and operates in 18 states. EMBARQ is included
in the S&P 500 and is in the Fortune 500(R) list of America's largest
corporations.
For consumers, EMBARQ offers an innovative portfolio of services that
includes reliable local and long distance home phone service, high-speed
Internet, wireless, and satellite TV from DISH Network(R) -- all on one
monthly bill.
For businesses, EMBARQ has a comprehensive range of flexible and
integrated services designed to help businesses of all sizes be more
productive and communicate with their customers. This service portfolio
includes local voice and data services, long distance, Business Class High
Speed Internet, wireless, satellite TV from DIRECTV(R), enhanced data network
services, voice and data communication equipment and managed network services.
For more information, visit embarq.com.
SOURCE Embarq Corporation
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