Oracle Equips Case Workers and Citizens to Address Complex Societal Problems
Wednesday, October 23, 2019
Comprehensive case management platform brings real-time data to bear on decisions by health and human services personnel
REDWOOD SHORES, Calif., Oct. 15, 2019 /PRNewswire/ -- Taking a new people-centric approach to providing support and care, Oracle offers new services to citizens in need. New digital case management capabilities, now available in Oracle Customer Experience (CX) for Public Sector, provide a modern platform to help citizens, case workers, and third party social service providers deal with complex societal issues and achieve positive outcomes.
By offering real time access to vital data, Oracle's solution will enable state and local organizations to take a more people-centric approach to providing support and care - an approach that has not previously been possible due to the limitations of older technologies. Care providers will be able to effectively launch new services to their citizens, and to easily manage complex interactions for cases that span many years and complex, changing family circumstances.
"Today's digitally-empowered citizens demand easy access to health and human services agencies for critical support and care. And case workers expect accessible tools that can manage complex cases that often evolve over extended periods," said Rob Tarkoff, executive vice president of Oracle CX product development. "Until now, there has been a serious gap in the comprehensiveness and sophistication of solutions to serve many of the needs of this market. With Oracle, case workers can now have real-time snapshots of client cases along with intelligent recommendations for next steps - even in the most complex situations. This enables workers to take immediate and potentially life-saving actions."
The Oracle solution transforms traditional ways social service agencies have managed cases and served customers through the integration of modern digital technologies and channels. The platform integrates technologies spanning cloud, digital outreach, omni-channel service, case management, mobile, social, Internet of Things, and Artificial Intelligence while ensuring maximum security and information privacy.
The digital enablement of complex case management not only serves state and local health and human service organizations, but also other government agencies in areas as diverse as immigration, taxation, benefits, and city and state citizen engagement.
Oracle CX solutions for health and human services combine decades of experience with a broad cloud service portfolio that enables current IT infrastructures with a proven path to digital transformation. It offers comprehensive digital engagement solutions for several aspects of citizen engagement including real-time personalized advice, self-service portals with embedded knowledge management, and a digital application process for benefit programs which is accessible through mobile, web, social channels, chatbots, call centers, and local offices.
For more information, go to https://www.oracle.com/applications/customer-experience/industries/public-sector/
About Oracle
The Oracle Cloud offers a complete suite of integrated applications for Sales, Service, Marketing, Human Resources, Finance, Supply Chain and Manufacturing, plus Highly-Automated and Secure Generation 2 Infrastructure featuring the Oracle Autonomous Database. For more information about Oracle (NYSE: ORCL), please visit us at www.oracle.com.
Trademarks
Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.
View original content to download multimedia:http://www.prnewswire.com/news-releases/oracle-equips-case-workers-and-citizens-to-address-complex-societal-problems-300938298.html
SOURCE Oracle
|
|
|
|
|
 |
Identiv Completes Thailand Manufacturing Transition, Unlocking Next-Generation Multicomponent Manufacturing for Advanced IoT Solutions | Jan 22, 2026
|
|
Global Cyber Alliance Identifies Five Cybersecurity Forces That Defined 2025 - And Will Shape 2026 | Jan 22, 2026
|
|
New Report Names States Most Vulnerable to Holiday Scams | Jan 22, 2026
|
|
Truvista Fiber Acquires SlyTel | Jan 22, 2026
|
|
Android Mobile Adware Surges in Second Half of 2025 | Jan 22, 2026
|
|
Healthcare Industry Executives are Likely to be Personal Targets of Cybercrime | Jan 22, 2026
|
|
pgEdge Announces pgEdge Agentic AI Toolkit for Postgres | Jan 22, 2026
|
|
Guardz 2025 SMB Cybersecurity Report: Nearly 50% of U.S. Small Businesses Have Been Hit by Cyber Attack | Jan 22, 2026
|
|
Breakthrough Progress: METiS TechBio Publishes Consecutive Research Findings in Nature Communications and the Journal for ImmunoTherapy of Cancer | Jan 22, 2026
|
|
LG ELECTRONICS INTRODUCES 2026 LG GRAM LINEUP ELEVATED BY AEROMINUM | Jan 22, 2026
|
|
|
