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Fiat Group Automobiles Selects IDOL to Power its Worldwide Technical Assistance Portal
Tuesday, October 07, 2008
Over 10,000 Automotive Dealers and Workshops to Benefit From Conceptual Search and Automatic Hyperlinking to Relevant Technical Content
CAMBRIDGE, England and SAN FRANCISCO, California, October 7
/PRNewswire-FirstCall/ -- Autonomy Corporation plc (LSE: AU. or AU.L), a
global leader in infrastructure software for the enterprise today announced
that automotive giant Fiat Group Automobiles has chosen Autonomy to power its
portal eTech which provides technical assistance to Fiat Group Automobiles'
dealers and workshops worldwide. The solution implemented in Fiat Group
Automobiles covers Fiat, Lancia, Alfa Romeo and Fiat Professional brands and
supports customers in more than 80 countries. eTech is the technical
documentation research point of reference for Fiat Group Automobiles'
impressive network of auto traders who submit in excess of 25,000 technical
queries a month in 11 different languages.
"Ensuring every Fiat Group Automobiles service point has on-line access
to "first aid tools", such as technical assistance documentation manuals, and
service news, despite language or location, is vital to ensure the high level
of service our customers demand," commented Mario Ghirardotto, Fiat Group
Automobiles ICT Quality and Technical Service Process Leader. "Powered by
IDOL, eTech enables our dealers to quickly find repair information inside
Fiat's technical service knowledge base. The feedback we are getting from the
field has been very positive," continued Mr. Ghirardotto.
IDOL's unique Conceptual Search capability enables service points to
locate and access relevant content instantly even if the keywords used in the
original query do not feature in the results. In addition, IDOL's Automatic
Hyperlinking feature provides unobtrusive alerts to conceptually similar
content ensuring that all information available to help solve complex cases
can be found and dealers can exceed the requirements of even the most
discerning customer. Future plans for the Autonomy solution include the
addition of audio and video capabilities.
"The shortcomings of legacy approaches are increasingly exposed in the
face of information overload," commented Corrado Broli, Regional Manager,
Autonomy Italy. "Such approaches not only depend heavily on keywords but also
tend to promote the most popular results to the top of the list, potentially
omitting highly relevant, specialist documents that don't feature specific
vocabulary," continued Broli. "We are delighted that Fiat Group Automobiles
has chosen to embrace Autonomy's Meaning-Based Computing approach and look
forward to working together in the future," concluded Broli.
For more information on Autonomy's pan-enterprise platform, please visit
http://www.autonomy.com/enterprise-search.
About Autonomy
Autonomy Corporation plc (LSE: AU. or AU.L) is a global leader in
infrastructure software for the enterprise and is spearheading the
meaning-based computing movement. Autonomy's technology allows computers to
harness the full richness of human information, forming a conceptual and
contextual understanding of any piece of electronic data including
unstructured information, be it text, email, voice or video. Autonomy's
software powers the full spectrum of mission-critical enterprise applications
including information access technology, pan-enterprise search, information
governance, end-to-end eDiscovery and archiving, records management, business
process management, customer interaction solutions, and video and audio
analysis, and is recognized by industry analysts as the clear leader in
enterprise search.
Autonomy's customer base comprises of more than 17,000 global companies
and organizations including: 3, ABN AMRO, AOL, BAE Systems, BBC, Bloomberg,
Boeing, Citigroup, Coca Cola, Daimler Chrysler, Deutsche Bank, Ericsson,
Ford, GlaxoSmithKline, Lloyd TSB, NASA, Nestle, the New York Stock Exchange,
Reuters, Shell, T-Mobile, the U.S. Department of Energy, the U.S. Department
of Homeland Security and the U.S. Securities and Exchange Commission. More
than 350 companies OEM Autonomy technology, including BEA, Citrix, EDS, H-P,
Novell, Oracle, Sybase and TIBCO, and the company has over 400 VARs and
Systems Integrators. The company has offices worldwide.
Autonomy and the Autonomy logo are registered trademarks or
trademarks of Autonomy Corporation plc. All other trademarks are the
property of their respective owners.
Autonomy Editorial Contacts:
Assia Svinarova,
Autonomy (UK),
+44(0)1223-448000,
assias@autonomy.com .
David Vindel,
The Red Consultancy,
+44-207-025-6529,
david.vindel@redconsultancy.com .
Tania Kempf,
Cohn & Wolfe (US),
+1-650-281-7556,
Tania_Kempf@sfo.cohnwolfe.com .
Edward Bridges,
Financial Dynamics (UK),
+44-207-831-3113,
edward.bridges@fd.com .
SOURCE Autonomy Corporation plc
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