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RightNow Hosted Annual User Summit
Friday, October 10, 2008
800 attendees came together to share best practices in delivering exceptional customer experiences
BOZEMAN, Mont., Oct. 10 /PRNewswire-FirstCall/ -- This week RightNow(R)
Technologies (Nasdaq: RNOW) hosted its annual world-wide User Summit, which
brings together 800 customers and partners for three days of in-depth product,
technology and customer case study sessions -- all designed to help attendees
deliver consistently superior customer experiences across the frontlines of
their organizations.
"The RightNow Summit is the ideal chance for us to personally engage with
our customers and partners to exchange ideas about customer experience
excellence," said Greg Gianforte, CEO and founder of RightNow. "The Summit
could not be happening at a more perfect time, given some of the shifts in the
economy as of late -- it has never been more important for companies to invest
in their customers to keep them happy and loyal."
RightNow also announced the results of its third annual Customer
Experience Impact Report (CEI), at the 2008 User Summit. The CEI report
reveals information on how consumers engage with companies, both online and
via phone, what they find frustrating, how negative and positive customer
experiences affect them, and what they would change about current customer
service practices. (For more information about the CEI report go to:
http://www.rightnow.com/crm-news-6139.php).
About RightNow Technologies
RightNow (Nasdaq: RNOW) delivers the high-impact technology solutions and
services organizations need to cost-efficiently deliver a consistently
superior customer experience across their frontline service, sales and
marketing touch-points. Approximately 1,900 corporations and government
agencies worldwide depend on RightNow to achieve their strategic objectives
and better meet the needs of those they serve. RightNow is headquartered in
Bozeman, Montana. For more information, please visit RightNow Technologies.
RightNow is a registered trademark of RightNow Technologies, Inc. NASDAQ
is a registered trademark of the NASDAQ Stock Market.
SOURCE RightNow Technologies
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