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Smoothstone's Solutions Transform Netspan's Inbound Call Center
Monday, October 13, 2008
LOUISVILLE, Ky., Oct. 13 /PRNewswire/ -- Individuals seeking government
employment need more than a resume and good interview skills -- they must pass
an entrance exam before they can even be considered. And when that exam can
only be taken once a year, failure is not an option.
(Logo: http://www.newscom.com/cgi-bin/prnh/20080424/CLTH124LOGO )
Serious applicants head to Netspan Group Educational Testing Services for
quality career guidance and comprehensive test-preparation. However, when
increasing demand began to affect not only their high-volume inbound call
center, but their existing software and equipment, Smoothstone IP
Communications was there to help.
Smoothstone's On-Demand, converged voice and data applications are
delivered over a private, nationwide MPLS network, eliminating the need for
clients to manage multiple vendor relationships or buy or maintain separate
hardware, software, and infrastructure. Netspan Group's multi-year contract
with Smoothstone includes:
-- Smoothstone's powerful, On-Demand IP Voice services and Communications
applications,
-- SmoothstoneSECURE, which provides a complete threat protection of
valuable company data, and
-- Smoothstone Intelligent Call Control (ICC), which enables
sophisticated, real-time call flow management, call queuing, call recording,
and call monitoring.
"Since switching to Smoothstone, orders have increased significantly,"
said Marc Mansel, President & CEO of Netspan Group. "With Smoothstone's
unlimited lines and call capacity, we're communicating with over 2,000
customers per day and our abandon rate has dropped due to their intelligent
call routing. Working with Smoothstone has been one of the best business
decisions we've ever made."
"We understand the unique challenges faced by enterprises with high volume
call centers," said Shelly Godfrey, CIO & Executive Vice President of
Smoothstone. "When we heard Netspan Group's concerns, we knew our solutions
would not only solve their problems, but dramatically increase their
productivity. We were happy to help."
About Netspan Group:
Netspan Group Educational Testing Services' mission is to provide the most
comprehensive, up-to-date, test-preparation and career guidance services to
individuals seeking secure employment with the U.S. Government. For more
information, call (800) 914-1197.
About Smoothstone IP Communications:
Smoothstone is the leading nationwide provider of On-Demand enterprise
communication solutions, delivering advanced IP services and applications over
a private MPLS network, improving visibility and control. Smoothstone
eliminates the need to manage multiple vendor relationships or buy and
maintain separate hardware, software, and infrastructure for voice and data
communications. For more information, visit www.smoothstone.com or call (800)
773-3037.
SOURCE Smoothstone IP Communications
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