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New Belk.com Web Site Debuts with Innovative Design, Enhanced Shopping Experience and Outstanding Assortments of Top Fashion Brands
Monday, October 13, 2008
Belk establishes new eCommerce division and fulfillment center, teams with leading eCommerce vendors to create a winning online shopping experience for customers
CHARLOTTE, N.C., Oct. 13 /PRNewswire/ -- Belk, Inc. today announced the
launch of its new Belk.com Web site that features a host of improvements aimed
at meeting the needs of Belk's online customers and users of the site.
"Our talented eCommerce team has partnered with the best eCommerce
resources in the business to help us rebuild Belk.com from the ground up,"
said McKay Belk, president and chief merchandising officer of Belk, Inc. "The
new site will provide customers with an entirely new online shopping
experience that reflects the essence of Belk.
"This marks the beginning of a long-term commitment by Belk to provide a
state-of-the-art online shopping channel for customers that will complement
our bricks and mortar business. We're excited about the launch of the new Web
site and encourage everyone to visit Belk.com and see the difference."
The new Belk.com features a wide assortment of fashion apparel,
accessories and shoes plus a large selection of cosmetics, home and gift
merchandise. Many top name fashion brands are offered along with many of
Belk's exclusive private brands. The site debuted earlier this month with
more than 50,000 items available for purchase, and will offer more than
100,000 items by year-end.
"This is an exciting opportunity for Belk to showcase and extend our brand
and identity beyond our 16-state store footprint," said Belk. "Belk has
served communities throughout the South since 1888. Our new Web store
reflects the long-standing reputation, values and mission of our company to
provide fashion, value, quality and service backed by a
satisfaction-guaranteed policy. It will profile the brands that differentiate
Belk and help make our stores the fashion leaders and department stores of
choice in our markets."
Examples of featured national brands currently offered at Belk.com
include:
-- For women - Lauren Ralph Lauren, Jones New York Signature, Karen Kane,
Kenneth Cole New York, Tahari ASL, Wacoal, Lucky Brand Jeans, and Liz
Claiborne
-- For men - Polo Ralph Lauren, Nautica, Haggar, Lucky Brand Jeans, DKNY
Jeans, Columbia Sportswear, Greg Norman Collection, Callaway Golf and Ashworth
Golf Company
-- Shoes - Donald J. Pliner, Jessica Simpson, Van Eli, Merrell, BCBGirls,
Cole Haan, Johnston and Murphy and Kenneth Cole Reaction
-- Cosmetics and fragrances - Aramis, Benefit, Bobbi Brown, Erno Lazlo, Le
Couvent des Minimes, Origins, Prescriptives, Clinique, Estee Lauder and
Lancome
-- Accessories - Brahmin, Dooney and Bourke, Etienne Aigner, Jessica
Simpson, Kathy Van Zeeland, Michael Kors and watches by Skagen, Citizen,
Bulova, and Seiko
-- For the home - Lauren Ralph Lauren Home, Tommy Bahama, Kate Spade,
Lenox, Waterford, Wedgwood, Villeroy and Boch, All-Clad and American Tourister
Outstanding assortments of Belk's exclusive private brands are also
available online at Belk.com, including:
-- For women - the new Kristin Davis line, Kim Rogers(R), Kim Rogers
Signature(R), Madison, Madison Studio, Choices, and ND New Directions
-- For men - Meeting Street(R), Pro Tour(R), Saddlebred(TM) and W.H.
Belk(TM)
-- For the home - Biltmore(TM) For Your Home, Mary Jane's Home, Lorena
Garcia, Cooks Tools(TM), Estate Collection, and Home Accents(R)
Merchandise for children, juniors and young men will be available from
Belk.com beginning in spring 2009.
Belk established a new eCommerce division at its corporate office in
Charlotte to plan and develop the new Web site and has opened a
147,000-square-foot eCommerce fulfillment center in Pineville, N.C. to process
handling and shipping of online orders. A customer care call center located in
Melbourne, Fla. will handle Belk.com's customer service calls and orders
placed via the Web site's toll-free customer service number, 866-235-5443.
The division is headed by Steve Duchelle, senior vice president of eCommerce,
who held key eCommerce positions with The Bombay Company, RadioShack and
Circuit City before joining Belk in fall 2007.
"We've built our new Belk.com site with a focus on making online shopping
at Belk convenient and enjoyable," said Duchelle. "The site has an attractive
and engaging visual design and features many new functions that allow
customers to easily find, view and purchase the merchandise they want.
Traditional Belk customers will find that merchandise selection, pricing and
services are consistent with what is offered in Belk stores. We plan to
continue enhancing the online customer experience of the Web site based on
what customers tell us they want and need."
Belk.com users can shop for items by merchandise department, category and
brand. Search options include price, size, color, new arrivals, and sale
items. Once an item is selected, users view a page containing detailed product
information and a photo. They can zoom and pan across the photo to see more
details and view how the item will look in available colors. The item can be
added to the customer's shopping bag or "wish list," or the page can be sent
by email to a friend. Another option provided is to locate a nearby Belk
store that has the item in stock.
Other highlights of the new Belk.com Web site include:
-- An updated Wedding Registry offers expanded assortments of bridal, gift
and home merchandise; enhanced online gift registry tools and product
knowledge guides; and the latest wedding planning tips and trend information
for brides-to-be.
-- A hassle-free return policy allows Belk.com shoppers to return items
purchased on the Web site to their nearest Belk store location or to have them
shipped to the Belk Fulfillment Center.
-- Belk.com shoppers can use their Belk Rewards Card or MasterCard, Visa,
Discover or American Express bank cards to make online purchases. Eligible
Belk promotional discount coupons and Belk Rewards dollars can be applied
toward the purchase price at the time of checkout.
-- A "Gift Recommendations" feature allows users to shop for gifts by
occasion (anniversary, birthday, house warming or wedding) or by gift
recipient (men, women, kids, home).
-- Decorative Belk gift boxes are available for purchase and the basic
gift box is free for Belk Rewards Card Premier and Elite customers.
-- A "Fashion Report" section provides information on the latest fashion
trends and Belk seasonal fashion recommendations by Arlene Goldstein, Belk
vice president of trend merchandising and fashion director.
-- Web site users can sign up for email updates from Belk on fashion
trends and upcoming events and sales promotions. They can also view select
Belk catalogs and ads.
-- Updated Belk, Inc. corporate sections provide a summary of Belk's
history and information about the company today, including career
opportunities, community involvement, diversity initiatives, a company
newsroom, SEC filings, and more.
Belk retained the following companies as key partners in developing and
launching the new Belk.com Web site:
-- Avenue A / Razorfish - Web site design
-- SkillNet - Technology
-- Escalate Retail - Web site software platform
-- RR Donnelly - Web photography
-- Adobe Scene7 - Dynamic imaging
-- Coremetrics - Web analytics
-- Endeca - Web site search and guided navigation
-- Bazaarvoice - Customer ratings and reviews
-- GSI Commerce - Call center operation
-- Hosted Solutions - Computer hosting provider
The first Belk.com eCommerce Web site was launched in January 2001
featuring an online wedding registry.
About Belk, Inc.
Charlotte, N.C.-based Belk, Inc. is the nation's largest privately owned
department store company. It operates more than 300 Belk stores located in 16
Southern states. The company was founded in 1888 by William Henry Belk in
Monroe, N.C., and is in the third generation of Belk family leadership.
SOURCE Belk, Inc.
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