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Saturday, May 23, 2020

Evans, Colorado (May 15, 2020) - An incident at Sunrise Community Health ("Sunrise") may affect the privacy of certain information. Sunrise is unaware of any actual or attempted misuse of this information. However, Sunrise is providing notification to individuals whose information was present in Sunrise employee email accounts potentially accessed by an unauthorized individual(s) out of an abundance of caution.

What Happened? In late October 2019, Sunrise discovered that an unknown party(s) may have gained unauthorized access to information stored in a limited number of Sunrise employee email accounts. Sunrise immediately launched an investigation with the assistance of a leading third-party forensics firm, took steps to assess and secure our email system, and contacted law enforcement. The investigation revealed that the Sunrise employee email accounts may have been subject to unauthorized access at various times between September 11, 2019 and November 22, 2019.

The investigation cannot conclusively determine whether information within the affected email accounts was subject to unauthorized access. Sunrise is notifying individuals whose information was present in the affected Sunrise email accounts in an abundance of caution.

What Information Was Involved? The information present in the emails varies by individual, but may include patient name, date of birth, copy of birth certificate, client ID number, patient account number, medical record number, Social Security number, Medicare / Medicaid number, date of service, mother's maiden name, medical history, provider information, financial account information, digital signature, full facial photograph, username and password, driver's license or other government issued ID number, passport number, prescription information, disability code, health insurance information, and/or treatment information. Sunrise mailed notice letters to individuals for whom it has address information and that the notice letters list the precise types of information involved.

What Can Individuals Do? Sunrise encourages those who may be potentially affected by this incident to remain vigilant against incidents of identity theft and fraud, to review account statements, and to monitor credit reports for suspicious activity and to detect errors. Sunrise also encourages individuals to review and consider information it is providing on the "Steps Individuals May Take To Help Protect Personal Information" below, as well as on the Sunrise Community Health website at

As an added precaution, Sunrise is offering potentially affected individuals access to one year of identity monitoring and identity theft consultation and restoration services through Kroll at no cost.

What is Sunrise Doing? In addition to offering these free services and taking steps to assess and secure our email system, we are working to further enhance the security of our systems to help reduce the likelihood of something like this from happening again.

For More Information. Individuals with additional questions may contact Sunrise's dedicated assistance line at 844-963-2718, Monday through Friday from 7:00 a.m. to 4:30 p.m. MST.

Steps Individuals May Take To Help Protect Personal Information

Monitor Accounts
Under U.S. law, consumers are entitled to one free credit report annually from each of the three major credit reporting bureaus. To order your free credit report, visit or call, toll-free, 1-877-322-8228. You may also contact the three major credit bureaus directly to request a free copy of your credit report.

Consumers have the right to place a "security freeze" on a credit report, which will prohibit a consumer reporting agency from releasing information in the consumer's credit report without express authorization. The security freeze is designed to prevent credit, loans, and services from being approved in the consumer's name without your consent. However, individuals should be aware that using a security freeze to take control over who gets access to the personal and financial information in a credit report may delay, interfere with, or prohibit the timely approval of any subsequent request or application made regarding a new loan, credit, mortgage, or any other account involving the extension of credit. Pursuant to federal law, you cannot be charged to place or lift a security freeze on your credit report. Should you wish to place a security freeze, please contact the major consumer reporting agencies listed below:


       PO Box 9554                                    
     P.O. Box 160                                       
     PO Box 105788

       Allen, TX 75013                                
     Woodlyn, PA 19094                                  
     Atlanta, GA 30348-5788




In order to request a security freeze, you will need to provide the following information:

    1. Your full name (including middle initial as well as Jr., Sr., II, III,
    2. Social Security number;
    3. Date of birth;
    4. If you have moved in the past five (5) years, provide the addresses where
       you have lived over the prior five years;
    5. Proof of current address, such as a current utility bill or telephone
    6. A legible photocopy of a government-issued identification card (state
       driver's license or ID card, military identification, etc.);
    7. If you are a victim of identity theft, include a copy of either the
       police report, investigative report, or complaint to a law enforcement
       agency concerning identity theft.

As an alternative to a security freeze, consumers have the right to place an initial or extended "fraud alert" on a credit file at no cost. An initial fraud alert is a 1-year alert that is placed on a consumer's credit file. Upon seeing a fraud alert display on a consumer's credit file, a business is required to take steps to verify the consumer's identity before extending new credit. If you are a victim of identity theft, you are entitled to an extended fraud alert, which is a fraud alert lasting seven years. Should you wish to place a fraud alert, please contact any one of the agencies listed below:


       P.O. Box 9554                                   
     P.O. Box 2000                                                      
     P.O. Box 105069

       Allen, TX 75013                                 
     Chester, PA 19016                                                  
     Atlanta, GA 30348




Additional Information

You can further educate yourself regarding identity theft, fraud alerts, security freezes, and the steps you can take to protect yourself by contacting the consumer reporting agencies, the Federal Trade Commission, or your state Attorney General.

The Federal Trade Commission can be reached at: 600 Pennsylvania Avenue NW, Washington, DC 20580,, 1-877-ID-THEFT (1-877-438-4338); TTY: 1-866-653-4261. The Federal Trade Commission also encourages those who discover that their information has been misused to file a complaint with them. You can obtain further information on how to file such a complaint by way of the contact information listed above. You have the right to file a police report if you ever experience identity theft or fraud. Please note that in order to file a report with law enforcement for identity theft, you will likely need to provide some proof that you have been a victim. Instances of known or suspected identity theft should also be reported to law enforcement and your state Attorney General. This notice has not been delayed by law enforcement.

Media Contact: Sian Schafle
(267) 930-4799

/PRNewswire/ -- May 15, 2020/

SOURCE Sunrise Community Health

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