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LiveAgent Named Best Help Desk Software for 2020 by Digital.com
Friday, June 12, 2020
Trusted review website helps small businesses discover effective solutions for tracking and managing customer service communications
SEATTLE, June 12, 2020 /PRNewswire-PRWeb/ -- Digital.com, a leading independent review website for small business online tools, products and services, has named LiveAgent to its list of best help desk software solutions for 2020. The guide features 13 top solutions based on customer feedback, pricing, and plan options.
According to Digital.com, help desk software is ideal for small businesses that can not afford a dedicated customer service team. Experts for the website evaluated several solutions with capabilities such as a self-service portal to start requests, a ticketing system for teams to sort and prioritize requests, social media integrations and more. LiveAgent and other software options selected for the final list, all offer flexible pricing and platforms that can be customized to meet the needs of each business.
"Providing complex & flawless customer support is extremely important in nowadays world. The experience is not just about the product itself, it's about the emotions, feelings and the service, the customers are getting on a daily basis. Here is where LiveAgent truly shines thanks to its light-speed chat widget and advanced automation.", says Viktor Zeman, CEO of LiveAgent.
Digital.com developed this guide to help small businesses and startups make informed decisions about customer service solutions. To access the complete list of top help desk software systems, please visit https://digital.com/blog/help-desk-software/.
ABOUT LIVEAGENT
LiveAgent boasts the fastest chat widget on the market and is the most reviewed and #1 rated live chat software for SMB in 2020. We provide a fully-featured live chat software that helps you personalize customer communication. LiveAgent harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Join companies like BMW, Yamaha, and Huawei in providing world-class customer service. Start your free trial, no credit card required.
ABOUT DIGITAL.COM
Digital.com reviews and compares the best products, services, and software for running or growing a small business website or online shop. The platform collects twitter comments and uses sentiment analysis to score companies and their products. Digital.com was founded in 2015 and formerly known as Review Squirrel. To learn more, visit https://digital.com/.
SOURCE Digital.com
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