WebsiteGear Logo Log In
New User? Sign Up
About | Contact | FAQ
  Home News Web Hosting Web Host Industry Wednesday, September 23, 2020 
Add Press Release News | News Feeds Feeds | Email This News Email


Core Bank Tech Developer DCI Pulls Off Unprecedented Feat to Regain Bank Client
Tuesday, August 11, 2020

-DCI and Southwest National Bank recover seven years of futility in six bold months-

HUTCHINSON, Kan., Aug. 3, 2020 /PRNewswire/ -- Data Center Inc. (DCI), the privately-owned developer of iCore360® core banking software and related digital banking technologies, is celebrating after bringing back long-term customer Southwest National Bank of Wichita, Kan., in an unprecedented core software conversion completed entirely remotely due to coronavirus, and involving significant custom programming, all in less than half the time usually reserved for a typical conversion requiring no programming at all.

Trish Minard, president and CEO of Southwest National Bank, said, "We are a full-service bank, but with a niche lending business involving a staggering volume of transactions, complicated processes and strict regulatory requirements."

Seven years ago, the bank left DCI after nearly 30 years to move to one of the 'big 3' core providers promising more scalable, automated technology to better manage their workload and a deeper bench of customer service staff.

Sarah Fankhauser, DCI President and CEO, says that "It is always disappointing to lose a customer. So I contacted Trish last year for an opportunity to bring them back home to DCI. Even if it looked like a longshot, I was determined to try."

However, the bank was running out of time to make a change, and although Minard was impressed by the advancements DCI had made in their iCore360 and other digital banking solutions, she knew it still required custom programming to meet the bank's unique needs for their large, complex dealer loan portfolio.

But notes Fankhauser with a smile, "DCI doesn't give up on customers that easily." Fankhauser committed to create the custom programming and found cost savings in other areas, so Minard agreed to return to DCI.

With the clock ticking, the DCI team quickly dove in, but delays brought on by the other core and other unexpected custom programming created more challenges. Then came the COVID-19 pandemic. Shelter-in-place orders forced DCI teams to initiate contingencies to complete the conversion programming, data mapping, bank staff training and more, all remotely.

Still, on conversion day, DCI put the final touches on the custom programming and successfully completed its first-ever completely remote core conversion with no staff on site.

Afterward, Minard stated "I can't believe what DCI successfully pulled off in such a short amount of time and entirely remotely. Everything was highly skilled and flawless, and the whole process was an outstanding achievement that no other core would have done for us."

Said Fankhauser, "It is always extra rewarding when a former customer returns home to us. This was even more special due to the circumstances and the opportunity to show the world that there is nothing DCI people can't do, that we'll take on any challenge, and that we'll do whatever it takes to take care of our customers."

Even months later, Minard still has no regrets, saying, "I'm so glad Sarah called me, and so glad we are back at DCI. There really is no comparison to DCI's superior customer service."

About DCI

DCI is the developer of the award-winning iCore360® core banking software and related technologies for community banks nationwide. DCI is privately owned by a group of bank clients, with several clients serving as board members and user group leaders. In addition to iCore360, DCI provides integrated, digital omnichannel solutions for online/mobile/AI banking, onboarding, private ATM network/card management, tellers, remote capture, custom analysis, risk/vendor management, managed IT and more. Among other awards, DCI has been named a FinTech Rankings Top 100 technology provider by IDC Financial Insights, a FinTech ForwardTop 100 technology provider by American Banker and BAI, a multiple winner of the BankNews Innovative Solutions Award and endorsements from multiple regional banking associations. For more information about DCI, visit www.datacenterinc.com or contact info@datacenterinc.com.

Contact: Mark Harris, VP, Marketing
(620) 694-6771, 244556@email4pr.com

View original content to download multimedia:http://www.prnewswire.com/news-releases/core-bank-tech-developer-dci-pulls-off-unprecedented-feat-to-regain-bank-client-301104130.html

SOURCE Data Center Inc.



Email This News Email | Submit To Slashdot Slashdot | Submit To Digg.com Digg | Submit To del.icio.us Del.icio.us | News Feeds Feeds

RELATED NEWS ARTICLES
Nav Radial Hiring for 585 Seasonal Customer Care Jobs in Pueblo, Colorado; Offering Work From Home Options for the Holidays | Sep 23, 2020
Nav Trauma & Extremities Devices Market Research Report by Device, by Injury, by End User - Global Forecast to 2025 - Cumulative Impact of COVID-19 | Sep 23, 2020
Nav Vascular Guidewires Market Research Report by Raw Material, by Coating Type, by Product, by End User - Global Forecast to 2025 - Cumulative Impact of COVID-19 | Sep 23, 2020
Nav Frost & Sullivan Best Practices Awards Honour the Best in Class in Asia-Pacific Industry | Sep 23, 2020
Nav Leadercast Announces Expert Speaker Lineup for Digital Leadership Conference Streaming on October 15, 2020 | Sep 23, 2020
Nav Total Broadband Access Equipment Revenue Rebounds from Anemic Q1, Led By Strong Investments in PON Infrastructure, According to Dell'Oro Group | Sep 23, 2020
Nav Radial Hiring for 1,567 Seasonal Customer Care Jobs in Melbourne, Florida; Offering Work From Home Options for the Holidays | Sep 23, 2020
Nav Radial Hiring for 627 Seasonal Customer Care Jobs in Brunswick, Georgia; Offering Work From Home Options for the Holidays | Sep 23, 2020
Nav Unito Unveils New, No-Code Workflow Management Platform To Unlock Alignment and Collaboration Across Tools and Teams | Sep 23, 2020
Nav Neftin Volkswagen Hosting September Savings Event near Thousand Oaks, CA | Sep 23, 2020
NEWS SEARCH

FEATURED NEWS | POPULAR NEWS
Submit News | View More News View More News