Clarien Bank to Modernize Customer Communications with Newgen
Tuesday, August 18, 2020
Aims to Drive Omnichannel Customer Engagement and Enhance Customer Experience
HAMILTON, Bermuda, Aug. 10, 2020 /PRNewswire/ -- Newgen Software, a global provider of low code automation platform, announced that Bermuda-based Clarien Bank has selected Newgen Omnichannel Customer Engagement (CCM) product suite to streamline customer communications.
With Newgen's CCM suite, the bank will be able to generate and deliver personalized, content-rich, and on-demand communication to its customers. Furthermore, the bank can tap cross-sell/upsell opportunities, improve retention, and build loyalty. The suite is used for designing customer communication templates for personal and corporate credit cards, savings, loans, and time accounts.
"We were looking for a technology solution that would help us drive effective customer engagements and realize our vision of becoming the most sought-after digital bank in Bermuda. Newgen's CCM suite will provide us with a unified platform for monitoring and managing customer communications across channels in a seamless manner," said Michael DeCouto, Chief Digital and Marketing Officer, Clarien Bank.
"This will help us in delivering contextual, timely, and consistent communications to all our customers, based on their preferences while enabling better monitoring and grievance management. Additionally, we intend to manage our on-going KYC (Know Your Customer) and CDD (Customer Due Diligence) requirements, which typically are manually intensive processes," he further added.
"Organizations are struggling with legacy IT systems, fragmented document creation systems, and changing regulations that make customer communications ineffective, resulting in errors, compliance risks, and unhappy customers. Newgen OmniOMS CCM is a unified communication suite that helps organizations connect with customers by delivering personalized, interactive, and contextual communications across all touchpoints. We are glad to help Clarien Bank in achieving its objectives and look forward to working with them in their future digital transformation initiatives," said Anand Raman, EVP & COO, Newgen Software Inc.
Clarien Bank has been associated with Newgen since 2017. The bank has automated its customer onboarding and retail loan origination processes using Newgen's solutions.
About Clarien Bank:
Clarien Bank is one of the largest independent, privately-owned integrated financial services organizations in Bermuda. They are committed to offering world-class products& services in personal and commercial banking, private banking, wealth, and asset management. Their vision of delivering a completely digital client experience has come true by automating various banking operations.
About Newgen Software Inc.:
Newgen Software Inc. is a global provider of digital process automation platform with more than 200 financial institutions as its clients. Newgen's platform automates critical business processes for financial institutions across commercial lending, consumer lending, customer on-boarding, digital account opening, trade finance, digital, and mobile customer service requests. Newgen offers flexible on-premise and cloud-based solutions to financial institutions.
To learn how Newgen is connecting enterprises and transforming experiences, visit: http://www.newgensoft.com/
Connect Details:
-- Follow us on LinkedIn and Twitter
-- Watch our videos on YouTube
Media Contact:
Asif Khan
asif.khan@newgensoft.com
View original content to download multimedia:http://www.prnewswire.com/news-releases/clarien-bank-to-modernize-customer-communications-with-newgen-301109009.html
SOURCE Newgen Software Inc.
|
|
|
|
|
 |
zuMedia Inc. Launches Groundbreaking New Advertising And Broadcast Platform, Setting Its Sights On Utilizing Ad-Generated Revenue To Promote A New Balance Of Wealth | Apr 16, 2024
|
|
Top 10 Best Practices for Website Accessibility Design and Development from a Leading Design Agency in the SF Bay Area | Apr 16, 2024
|
|
Oracle Named a Leader in 2024 Gartner® Magic Quadrant(TM) for Transportation Management Systems for 17th Time | Apr 16, 2024
|
|
Virtual Internet Announces Virtual 5G Service Provider Control | Apr 16, 2024
|
|
CHIPOTLE KICKS OFF PARTNERSHIP WITH TEKKEN(TM) 8, RETURNS WITH NEW EXCLUSIVE EXPERIENCES FOR THE FIGHTING GAME COMMUNITY (FGC) | Apr 16, 2024
|
|
DeFi Technologies Inc. Subsidiary, Valour Inc., Launches Trading Desk in UAE to Expand ETP Listings and Presence in the Middle East | Apr 16, 2024
|
|
Sidekick Honored For Best AI Product & Service and Best AI Work & Productivity App in the 28th Annual Webby Awards | Apr 16, 2024
|
|
New Oracle AI-powered Cloud Service Helps Banks Mitigate Anti-Money-Laundering Risks | Apr 16, 2024
|
|
Avalanche Technology Announces Support for NASA PEMS Qualification and Screening | Apr 16, 2024
|
|
Cloud PBX Market Projected to Reach $36.33 billion by 2030 - Exclusive Report by 360iResearch | Apr 16, 2024
|
|
|
