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Comscore Uncovers the Impact of COVID-19 on Small Business Credit Card Applications
Friday, September 25, 2020

Year-over-year small business credit card application volume shrunk 41% in Q2 2020, but increased search activity signals renewed hope for the second half of 2020

RESTON, Va., Sept. 17, 2020 /PRNewswire/ -- New research from Comscore (Nasdaq: SCOR), a trusted partner for planning, transacting and evaluating media across platforms, found indications that interest from small businesses in small business credit cards may be rebounding after a loss in momentum in the first half of 2020.

Using insights from the Comscore Small Business Credit Card Benchmarker, which leverages panel data to produce granular and actionable insights to understand emerging trends in the industry landscape, Comscore's "The COVID-19 Impact on Small Business Credit Card Applications in 2020" whitepaper examines how small business credit card application and research cycles have trended before and during the COVID-19 era and what changing consumer behaviors and potential future trends mean for small business credit card issuers.

Key findings include:

    --  After growth throughout 2019, small business credit card shopping began
        to decline in Q1 2020 as the COVID-19 pandemic took hold and small
        businesses focused on relief through small business loans.
    --  Submitted small business credit card applications declined during the
        peak of the pandemic. Q1 2020 saw a 6% year-over-year decline in
        submitted applications and Q2 saw a 41% year-over-year decline.
    --  Small business credit card issuers pulled back on paid marketing tactics
        such as affiliate sites and paid search in Q2 2020. Affiliate sites
        accounted for 8% of referred applications in Q2 2020, down from 15-20%
        from the prior year; paid search accounted for 7% of referrals in Q2
        2020, down from 55% in the prior quarter. The decrease in marketing,
        however, did not correlate with a decrease in overall search activity:
        search referred applications experienced a slight uptick to 26% of total
        submissions compared to only 22% of submissions in Q1 2020.
    --  Searches for small business loans outpaced searches for small business
        credit cards in March and April of 2020 as COVID-19 relief and support
        were top priorities. Starting in June 2020, however, searches for small
        business credit cards began to increase slightly, signaling small
        businesses' renewed interest going into the second half of the year.

To read the full findings of this research, download the "The COVID-19 Impact on Small Business Credit Card Applications in 2020" whitepaper. To learn more about how Comscore can help with insights into the small business credit card landscape, please contact us.

About Comscore
Comscore (NASDAQ: SCOR) is a trusted partner for planning, transacting and evaluating media across platforms. With a data footprint that combines digital, linear TV, over-the-top and theatrical viewership intelligence with advanced audience insights, Comscore allows media buyers and sellers to quantify their multiscreen behavior and make business decisions with confidence. A proven leader in measuring digital and TV audiences and advertising at scale, Comscore is the industry's emerging, third-party source for reliable and comprehensive cross-platform measurement. To learn more, visit www.comscore.com

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SOURCE Comscore



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