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Customers Count on Avaya-Certified NACR for Ongoing Services
Tuesday, December 02, 2008
EAGAN, Minn., Dec. 2 /PRNewswire/ -- As Avaya, Inc., moves its business
away from providing direct services, customers can ease their transition by
turning to Avaya-certified NACR (North American Communications Resource, Inc.)
for the quality and expertise to meet their ongoing project fulfillment needs.
As an Avaya Platinum BusinessPartner and seven-time Avaya BusinessPartner
of the Year, NACR (http://www.nacr.com) is a leading provider of comprehensive
communications solutions including Voice over IP (VoIP), convergence,
mobility, collaboration, Unified Communications (UC), and contact centers. In
addition, the company provides the complete range of consultative and
technical support, including network readiness, design, implementation, and
testing services, as well as remote diagnostics and resolution, on-site
maintenance, refurbishment, and repairs.
"Customers looking for a new services provider have the right to verify
that a potential provider has the proper certifications and credentials,
simply by asking them to provide the necessary documentation," according to
Tom Roles, CEO and founder of NACR. "NACR wants customers to know that we are
Avaya's most certified and credentialed BP worldwide and ready to meet their
every service need with the quality, expertise, and personal attention they
want and expect."
NACR has achieved the highest level of Avaya certification (Platinum) and
is the largest Avaya BusinessPartner. As such, the company works closely with
Avaya and other strategic partners to integrate the latest hardware, software,
and applications into leading-edge solutions for diverse markets including
enterprise, small and mid-size business, education, and healthcare.
The comprehensive NACR services portfolio offers a highly trained,
certified team of engineers and technicians with a customer-centric approach
and a commitment to ongoing support. Capabilities include expertise in
Flatten, Consolidate, Extend (FCE) projects; remote MAC assistance; firmware
update Managed Services; Network Assessment; and 24-hour "live answer"
maintenance support.
"In addition to our certified and award-winning Avaya BusinessPartner
status, NACR has a history of success in the communications technology
industry," said Roles. "That means customers can be sure we will be here and
are committed to serving their needs for the long term."
NACR is currently celebrating 15 years in the communications business with
special events for employees, customers, and partners over the next year.
Started in 1993 with only five employees, the company today has more than 450
employees and a national presence, with 55 locations serving customers across
the country.
Throughout its history, NACR has worked to remain ahead of the curve in
providing best-in-class communications solutions. In creating its
state-of-the-art Performance Readiness Center(R), the company was among the
first to establish a comprehensive facility and process for testing the
quality and reliability of solutions prior to implementation.
In addition to recognition from Avaya, NACR has consistently been honored
by other strategic partners, including Extreme Networks, NICE, Nuance, Amcom
Software and Juniper Networks. NACR also makes ongoing investments in
training and multi-vendor certifications, to support the latest technologies
and deliver end-to-end communications solutions.
About NACR
With offices nationwide, NACR (Eagan, MN) is a certified Avaya Platinum
BusinessPartner, a seven-time Avaya BusinessPartner of the Year, multiple
award winner from industry partners, and the Value Added Solutions Provider of
choice for today's leading businesses. NACR delivers proven, scalable,
cost-efficient solutions tailored to a customer's business communication
needs, in an end-to-end package that includes consultation, design,
implementation, and testing. With its strategic partners, including Avaya,
NACR provides customers with solutions in VoIP migration, convergence,
mobility, Unified Communications (UC), and contact centers. For more
information, call 1-888-321-NACR (6227) or go to http://www.nacr.com.
SOURCE NACR
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