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Concur Announces Availability of Concur Premium Services
Wednesday, December 03, 2008
Value-added offerings extend additional support to growing customer base
REDMOND, Wash., Dec. 3 /PRNewswire-FirstCall/ -- Concur (Nasdaq: CNQR),
the world's leading provider of on-demand Employee Spend Management services,
today reported the launch and immediate availability of Concur Premium
Services -- a unique selection of value-added services and on-site client
training that delivers tailored solutions to support complex business
requirements. The Premium Services team leverages best practices and
industry-leading expertise developed from serving Concur's growing client base
of more than 8,000 companies worldwide. Concur Premium Services provide
additional post-deployment training and consulting services to help clients
develop a customized analysis of corporate travel spend and expense management
activities.
The new services include Premium Analytics and Advanced Premium Analytics:
with Concur experts working onsite with clients to provide advanced training
and reporting for Concur Intelligence -- all designed to meet specific
business requirements. Concur also offers Custom Premium Reports for building
customized reports to meet the unique business needs of each client, with the
added flexibility of onsite or offsite development.
These new value-added offerings supplement Concur's existing world-class
client support, which comes standard with all Concur offerings, and includes:
-- Concur Client Central, an online resource that enables clients to
suggest and discuss service enhancements, check on service status, source
training materials, access product documentation and engage in active
discussions with Concur support staff and other clients on a wide range of
topics;
-- Experienced account management partners with each client organization
to help them maximize the value of their Concur services;
-- Client Support Services with regional desks in North America, Europe
and Asia with 24 x 5 phone support and access to an extensive knowledge
database;
-- Comprehensive Learning Services, offering easy-to-deploy toolkits,
training modules and templates for both launch and change management needs.
"In this difficult economic climate, companies of all sizes are seeking
even more assistance in finding ways to increase operational efficiencies and
drive down costs," said Rajeev Singh, president and chief operating officer of
Concur. "Our clients recognize the need for deep expertise and best practices
insight that leverage their technology investment to deliver enhanced
visibility into, and control over, their employee spend. The development of
Concur Premium Services is an example of our focus on gaining additional
insight into our clients' unique business circumstances and responding with
timely, practical solutions that help them manage their companies more
efficiently."
The company recently announced a record number of client additions --
driven by industry-leading innovation backed by world-class client service and
support -- pushing the company's total client count over the 8,000 client
plateau. With this growth comes increasing demand for value-added services
that cater to the unique needs of each client. Concur Premium Services was
developed in response to growing customer interest in more tailored solution
optimization. In addition to the new analytics courses, the new support will
cover a range of service offerings, including:
-- Configuration Audit & Analysis -- Serving as a tool for optimization
to provide insight for customer requested changes, expansion, and/or new
feature deployment specific to each client's unique business. Additionally,
this service can identify best practices for clients and incorporate them into
the current business processes;
-- International Best Practices -- Focuses on the deployment needs
specific to a country or region by leveraging experience and configuration
models developed by Concur and established as best practices to support
cultural, legislative and compliance requirements.
About Concur
Concur is the world's leading provider of on-demand Employee Spend
Management services. Trusted by thousands of organizations to reach millions
of employees, Concur's award-winning solutions streamline business travel and
expense reporting, and improve invoice processing -- delivering rapid ROI by
helping companies increase efficiency, control employee spend and drive down
operational costs. Learn more at http://www.concur.com.
SOURCE Concur
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