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Deloitte's 15th Annual 'Tech Trends' Report Finds Business Leaders Working to Balance 'Shine' and 'Substance' to Drive Outsized Business Outcomes
Thursday, December 14, 2023
Report identifies advancements across six macro technology forces critical to business transformation over the next 18-24 months
NEW YORK, Dec. 6, 2023 /PRNewswire/ --
Key takeaways
-- Generative AI is the tech story of the year, but overfocusing on any
single technology risks failing to see the forest for the trees.
-- Leading organizations are balancing new investments in emerging
technologies with redoubled efforts to strengthen foundational
infrastructure, core systems and technology teams.
-- While efficiency gains are low-hanging fruit, businesses cannot "shrink
their way to success." Pioneers are instead seeking to differentiate by
using emerging technologies to catalyze growth, sustainability and
innovation.
Why this matters
Deloitte's annual "Tech Trends" report seeks to make sense of what's now, new and next in enterprise tech. This 15(th) edition chronicles the growing business imperative to balance today's tactical needs with tomorrow's strategic ambitions. It further highlights how AI, including Generative AI, can liberate workers from the mundane, enabling them to concentrate on higher-value, future-oriented work, and boldly posits that in an age of creative machines, creative humans matter more than ever.
-- Interfaces in new places: Spatial computing and the industrial
metaverse. Augmented and virtual reality for consumer applications have
garnered a lot of attention, but these technologies are making their
biggest impact in industrial settings, where companies are using the
industrial metaverse to power digital twins, spatial simulation,
augmented work instructions and collaborative digital spaces that make
factories and businesses safer and more efficient. Accessible,
high-fidelity 3D assets are paving the way to an operationalized spatial
web, where a digital layer atop reality accelerates ways of working.
Eventually, autonomous machines, advanced networking, and ever-simpler
interaction modalities will converge into to a "post-screen" future.
-- Genie out of the bottle: Generative AI as growth catalyst. Enterprises
are quickly moving from "talk" to "walk" with Generative AI,
experimenting en masse. That said, leaders are turning the corner from
"art of the possible" to "art of the profitable" by laying a firm
foundation, prioritizing data modernization, identity and access
management, spend governance, hybrid architectures, and monitoring and
observability. Leaders are further recognizing that Generative AI, at
its most strategic, is less about reducing costs and more about
elevating ambitions.
-- Smarter, not harder: Beyond brute force compute. While cloud services
still provide more than enough functionality for most business-as-usual
operations, cutting-edge use cases such as deep learning, complex
simulations and digital twins require increasingly sophisticated code
and computing power. Pioneering businesses are leveraging a
heterogeneous mix of hybrid architectures, private and public clouds,
hyperscale, niche and edge platforms to maximize their existing
investments. Next up: Classical computing further augmented by rapidly
maturing "post-digital" paradigms like quantum and neuromorphic
computing.
-- From DevOps to DevEx: Empowering the engineering experience. As
technology is increasingly viewed as a core differentiator of most
businesses, tech talent is in turn becoming more in focus than ever.
Yet, ways of working are far from efficient -- time spent on feature
development is trending downward. For companies dedicated to attracting,
retaining and engaging the best tech talent, a new focus is emerging:
developer experience, or DevEx, a developer-first mindset aiming to
improve software engineers' day-to-day productivity and satisfaction by
taking into consideration their every touchpoint with the organization.
DevEx points to a future of integrated platform choices, intuitive
toolchains, development pods and cultural shifts that together better
enable both traditional and "citizen developers" to drive tech value.
-- Defending reality: Truth in an age of synthetic media. With the
proliferation of AI tools, it's now easier than ever for bad actors to
impersonate and deceive their targets. Deepfakes are being used to
subvert voice and facial recognition access controls and in next-gen
phishing attempts. The good news: a raft of emerging AI, ML and even
quantum powered tools are poised to help contribute to the defense.
Leading organizations are further responding through a mix of policies
and technologies designed to more proactively identify harmful content
and make employees more aware of the emergent risks.
-- Core workout: From technical debt to technical wellness. After years of
investments in once-cutting-edge innovations, companies are grappling
with an expanded set of core technologies --mainframes, networks, data
centers, and other systems in dire need of modernization. Those who want
to lead in the future need to forgo reactive and piecemeal approaches to
technical debt for a more holistic frame: Technical wellness.
Preventative wellness assessments help teams identify the areas of their
tech stack that can continue serving business needs and prioritize those
that need treatment. Directionally, this posture paves a path towards
more personalized and cost effective remediations across the tech stack,
even self-healing technologies that reduce tomorrow's modernization
spend.
Key quotes
"Emerging technology is having a moment, but to reap the benefits of this revolution organizations must look beyond any one technology domain as the singular hero of the story of their future. The convergence of Generative AI with advances in the spatial web, industrial metaverse, and specialized hardware is redefining possibilities for transforming industries. But this transformation is not just about the technology; it's about empowering engineers, fostering responsible innovation, and staying ahead of next-gen cyber threats. These trends are not isolated islands; they are a unified force propelling us into a new era of tech-enabled growth. And pioneering leadership will use this moment to lay deep technology roots that stay planted even as landscapes continue to change."
- Bill Briggs, chief technology officer and principal, Deloitte Consulting LLP
"This year's report is a reminder of two time-honored investment principles: The first is portfolio theory. Overinvesting time, talent and treasure into any single emerging technology, no matter how alluring, begets concentration risk and opportunity cost. It's no surprise that leading organizations aren't putting all their eggs in any one basket, but rather, diversifying. The second principle: fundamentals. We all love 'hockey sticks' (i.e., exponential returns), but next-generation tech especially requires a solid foundation. Today's sustained efforts in data modernization, risk management, cloud and user experience matter more than ever as they provide the firm footing for tomorrow's ambitions. Without solving first for these fundamentals, we run the risk of 'garbage in, garbage squared'."
- Mike Bechtel, chief futurist and managing director, Deloitte Consulting LLP
To download the full report, visit Deloitte Tech Trends 2024.
Connect with us on Twitter at @DeloitteOnTech or on LinkedIn.
About Deloitte
Deloitte provides industry-leading audit, consulting, tax and advisory services to many of the world's most admired brands, including nearly 90% of the Fortune 500® and more than 8,500 U.S.-based private companies. At Deloitte, we strive to live our purpose of making an impact that matters by creating trust and confidence in a more equitable society. We leverage our unique blend of business acumen, command of technology, and strategic technology alliances to advise our clients across industries as they build their future. Deloitte is proud to be part of the largest global professional services network serving our clients in the markets that are most important to them. Bringing more than 175 years of service, our network of member firms spans more than 150 countries and territories. Learn how Deloitte's approximately 457,000 people worldwide connect for impact at www.deloitte.com.
Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee ("DTTL"), its network of member firms, and their related entities. DTTL and each of its member firms are legally separate and independent entities. DTTL (also referred to as "Deloitte Global") does not provide services to clients. In the United States, Deloitte refers to one or more of the US member firms of DTTL, their related entities that operate using the "Deloitte" name in the United States and their respective affiliates. Certain services may not be available to attest clients under the rules and regulations of public accounting. Please see www.deloitte.com/about to learn more about our global network of member firms.
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SOURCE Deloitte Consulting LLP
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